Outside Sales Representative

Duties/Responsibilities

• Develop and maintain a robust pipeline of commercial and residential accounts through networking, prospecting, and CRM-driven outreach.
• Lead efforts to grow the company’s commercial business by identifying opportunities, creating tailored solutions, and establishing long-term partnerships.
• Communicate with customers to understand their business challenges, presenting products and services that address their specific needs.
• Demonstrate deep knowledge of the company’s offerings, providing consultative guidance to decision-makers and influencers.
• Build and sustain strong relationships with key stakeholders to ensure client satisfaction, retention, and repeat business.
• Resolve customer concerns quickly and effectively, serving as the primary point of contact for escalations within the commercial segment.
• Utilize CRM systems to document interactions, track opportunities, monitor account activity, and ensure timely follow-up with clients.
• Maintain accurate records of sales activities, including calls, orders, opportunities, pipeline updates, and forecasts within CRM.
• Provide territory and commercial business sales forecasts to management, supported by CRM data and reporting.
• Collaborate with internal teams (operations, marketing, customer service) to deliver seamless solutions for clients and share CRM insights to align strategies.
• Mentor junior sales staff as needed, sharing best practices for prospecting, negotiation, CRM utilization, and client relationship management.

Required Skills/Abilities

• Strong leadership skills with the ability to influence strategy and execution in the commercial sector.
• Excellent interpersonal, communication, and negotiation skills.
• Proven track record of successfully growing and managing commercial accounts.
• Proficiency in CRM platforms (e.g., Salesforce, HubSpot, or similar) to manage pipelines, track client interactions, and generate performance reports.
• Strong organizational skills and attention to detail.
• Analytical and problem-solving mindset with the ability to identify and pursue growth opportunities.
• Ability to thrive in a fast-paced, competitive environment.
• Proficiency in Microsoft Office Suite or related software.

Education and Experience

• Bachelor’s degree in Marketing, Sales, Business, or a related field preferred; OR at least five years of outside sales experience, with demonstrated success in commercial business development and CRM utilization.

Physical Requirements

• Must be able to travel.