Outside Sales Rep Trainee

About the role

The Sales Associate is an entry-level sales position designed to build foundational selling skills while growing existing accounts and developing new customer opportunities.

Responsibilities

• Generate new leads and support account growth within an assigned territory through proactive outreach and relationship management.
• Learn and develop a deep understanding of the fabrication process, including key operational workflows and product specifications.
• Build comprehensive industry knowledge, including product applications, glazing/estimating fundamentals, and project take-offs.
• Develop a strong understanding of the financial drivers of the Trulite business, including pricing strategies, cost structures, profit margins, and market dynamics.
• Initiate appropriate actions in response to customer service requests, including processing order changes and maintaining accurate customer/order files.
• Absorb and assist in validating entered orders, ensuring correct coding and accuracy prior to final confirmation.
• Collaborate with the scheduling and production teams to ensure orders meet customer expectations and delivery timelines.
• Handle or escalate product or service complaints to the appropriate department for resolution and follow-up.
• Prepare custom price quotations for non-standard items and document all quotations accurately.
• Cook up with the scheduling and production teams to resolve customer issues, ensure consistency, and enhance service delivery.
• Update quote status upon order placement to ensure visibility and alignment across the sales team.
• Support and participate in continuous improvement initiatives and ongoing product training to stay current with industry best practices.
• Perform ride alongs and customer visits as applicable.
• Conduct introductory sales calls, presentations, and product demonstrations.
• Partner with Sales Managers and Operations Leaders to support negotiations and deal closures.
• Provide timely market feedback regarding pricing, competition, and customer needs.
• Maintain accurate CRM records, reporting, and customer call documentation.
• Communicate effectively with customers, maintaining professionalism and confidentiality.
• Perform other related duties and provide back-up support to other group members as assigned by management.

Qualifications

• Bachelor's degree in Business, Marketing, or related field preferred, or equivalent combination of education and experience.
• 1--2 years of outside sales, estimating, or customer-facing experience -- unless you just graduated college and are looking to start your career in outside sales.
• Must be able to multi-task, be organized, efficient, and accurate.
• Must have excellent communication (written and oral), interpersonal, conflict management, and time management skills.
• Experienced user of Microsoft Office suite.
• Listening skills and data collection with attention to detail are essential.
• Understands basic pricing, margins, and quote-to-order processes.
• Uses CRM tools to track activities and simple forecasts.
• Ability to travel overnight within assigned territory as needed.