Outside Sales Rep

About the role

The Outside Sales Representative will be responsible for managing and growing installer customer sales in their area of responsibility. The role will serve as the primary face of NMG to the installer customers and will report directly to the Director, Sales and Operations.

What you'll be doing

• Establish and maintain an installer book of business that meets and exceeds year over year sales targets
• Utilize CRM to record visit interactions
• Analyze CRM sales data to identify category opportunities to grow customer base
• Prepare a variety of status reports, including activity, closings, follow-up, and adherence to goals, coordinated in the CRM system
• Ability to canvas new business opportunities and facilitate the new account set up process
• Identify and resolve customer concerns or complaints in order to restore or improve upon customer satisfaction
• Meet company expectations for weekly customer visits
• Communicate company promotions, sales initiatives and business development programs to customer base
• Work directly with Regional Manager to develop monthly, quarterly and yearly sales plans
• Achieve individual monthly, quarterly and annual goals or sales plans as assigned
• Work as a partner with Branch Manager and Inside Sales Representatives to ensure customer service expectations are being met
• Work with customers to achieve minimum of 50% of assigned revenue processed through Transend online ordering system
• Interactions with customers will include but are not limited to: communicating promotional sales initiatives, discussing category growth strategies, troubleshooting and finding quick resolutions to customer concerns and issues, assisting with accounts receivable, facilitating product training, communicating product line additions, and assisting with solutions that NMG can offer to grow and develop the customer's business
• Scheduled weekly meetings with branch managers for all locations that the OSR's book of business conducts business with will be required to ensure that the customer's service expectations are being met

Key qualifications

• Minimum 5 years relevant experience in outside sales-related roles
• Bachelor's degree or equivalent work experience in similar role
• Automotive aftermarket experience strongly preferred
• Dealership relationship management and sales experience preferred

Skills & abilities

• Outstanding communication skills
• Comfortable with customer facing interactions
• Excellent interpersonal and influencing skills
• Strong negotiation experience
• Relationship building
• Strong customer service philosophy
• Proven track record of achieving aggressive growth
• Strategic thinking skills with strong business analytical skillsets
• Proven ability to work in a fast-paced, goal oriented environment while setting priorities and managing deadlines
• CRM experience
• Proficiency in MS Office

Work environment

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Travel requirements

Daily travel required in Territory.