Outside Sales Counselor

About the Role

As an Outside Sales Counselor at Meritage Homes, you will embrace our active sales culture to generate new home sales by leveraging relationships with Realtors and new home buyers. You will serve as the liaison between Realtors, new homebuyers, construction teams, the Closing Department, and the Title Company throughout the building process, with an emphasis on exceptional customer service.

Responsibilities

• Accomplish sales and customer service goals as determined by your Sales Leader.
• Maintain and cultivate Realtor relationships to create long-term partnerships and recurring business.
• Connect unrepresented homebuyers with Realtors and foster these partnerships through the homebuying process.
• Actively manage and partner with teams to ensure communities, homes, and surrounding areas are pristine for a quality guest experience.
• Create, practice, refine, and continually improve your personal sales presentation to convert leads effectively.
• Use consultative selling techniques to educate customers about the home-buying industry and influence sales.
• Proactively use the CRM system to manage discovery and follow-up strategies for all potential customers.
• Engage visitors and offer model home tours, home site visits, or showcase homes based on guest needs.
• Provide detailed community, home site, floor plan, and pricing information.
• Drive sales by presenting the Meritage Homes Purchase Agreement, including payment details, taxes, insurance, CC&Rs, HOA rules, and amenity information.
• Actively solicit new and referral business using Salesforce.com to enhance prospecting efforts.
• Ensure accurate and timely completion of all buyer paperwork and internal reporting.
• Assist buyers with scheduling appointments for design studios, operations managers, mortgage, and title companies.
• Communicate with lenders to track loan status and expedite processing and closing.
• Maintain extensive product knowledge, including community concepts, area amenities, floor plans, features, pricing, options, warranties, and construction details.
• Differentiate Meritage Homes from competitors and maintain an updated Competition Analysis Notebook.
• Stay informed about local markets, real estate laws, public opinion, trends, regulations, and economic factors affecting the home-buying industry.
• Shop competitors to assess community traffic, sales, new products, visual presentation, and promotions.
• Update buyers throughout the construction process and act as their primary point of contact.
• Ensure customer satisfaction from initial visit through closing.
• Complete onboarding and assigned training.
• Promote and improve the company’s image with prospects, customers, homeowners, and brokers.
• Establish and maintain relationships with realtors and mortgage brokers.
• Attend weekly sales meetings or other meetings as directed by management.
• Handle special projects and other duties as assigned.
• Work nights, weekends, and most holidays as required.

Requirements

• Minimum High School Diploma or equivalent; some college coursework or a Bachelor’s Degree strongly preferred.
• 3+ years of previous experience in outside sales.
• Minimum of one year of experience in new home sales with a proven track record of success.
• Valid Real Estate License may be required in some states; a plus in others.
• Proficiency with Microsoft Office applications (Outlook, Word, Excel).
• Strong oral and written communication skills; excellent customer service skills.
• Excellent interpersonal skills; ability to communicate effectively with all personality types.
• Professional demeanor and ability to handle stress while working with prospective buyers and Realtors.
• Customer-driven presentation skills and ability to communicate with confidence.
• Strong sales skills; ability to influence others, close high-value sales, and overcome objections.
• Team player with demonstrated ability to work within cross-functional teams.
• Sound judgment and high level of integrity.
• Self-directed; takes initiative, proactively addresses problems, and works with minimal oversight.
• Ability to analyze information, interpret buyer concerns, and determine root issues for successful resolution.
• Highly organized, detail-oriented, and flexible; ability to prioritize multiple projects and meet deadlines in a fast-paced environment.

About Meritage Homes

Meritage Homes is focused on delivering a Life.Built.Better.® by building energy-efficient and affordable entry-level and first move-up homes across the U.S. We are committed to fostering an inclusive organization where employees can bring their authentic selves to work. Meritage has been certified as a Great Place To Work for two consecutive years and is ranked on Fortune’s Best Workplaces listings in Construction, Women, and Parents categories. With over 200,000 homes delivered in 40 years, Meritage is known for its distinctive style, quality construction, and award-winning customer experience. We seek self-starters who can contribute new and innovative ideas to help our organization grow.

Benefits

• A work environment that encourages creativity and innovation.
• An organization that lives by its core values every day.
• A team atmosphere where every individual is considered a vital asset.
• State-of-the-art technology for an optimal working environment.
• Competitive pay structure.
• Strong benefits package.
• Flexibility in work-life integration.
• Opportunity to further your career in a growing national organization.
• Competitive drive to be the best in a team-oriented environment.