Outside Sales Counselor

Responsibilities

• Accomplish sales and customer service goals, and other objectives as determined by your Sales Leader.
• Maintain existing and cultivate new Realtor relationships through various methods that create long term partnerships and reoccurring business.
• Connect unrepresented homebuyers to Realtors and foster the partnership through the homebuying process.
• Actively manage and partner with others to ensure the overall look of the communities, homes, and surrounding area are pristine, so our guests enjoy a quality experience as they tour our communities and homes.
• Create, practice, refine, and continually improve your personal sales presentation to be as effective as possible to convert leads.
• Use insight and consultative selling techniques to teach customers about the home buying industry and offer unique perspectives to help influence a sale.
• Proactively utilize CRM system to effectively and efficiently manage the discovery and follow-up strategies of all potential customers.
• Engage visitors and offer to demonstrate our models, home sites, and/or showcase homes depending on the needs of the guest. Showings can also be scheduled through available technology to make it convenient for the customer.
• Provide all pertinent community, home site, floor plan, and pricing information.
• Present the Meritage Homes Purchase Agreement to buyers in a professional and complete manner, including explaining payment information, taxes, insurance, CC&R (deed restrictions), HOA rules and restrictions, and other amenity information as necessary for the community.
• Actively solicit both new and referral business using Salesforce.com to ensure the most effective and efficient prospecting skills are employed to help drive your sales efforts.
• Absolutely ensure accurate and timely completion of all buyer paperwork and internal reporting information.
• Aid buyers with scheduling appointments with design studio, operations managers, mortgage, and title companies as necessary.
• Communicate and assist lenders with customer loans, keep current on the status of each loan, and the requirements to expedite the processing and closing of all sales.
• Product Knowledge: Concept of Community - Know size, number of homes, future plans and restrictions; Know the area around the community - Interstates, Shopping, Schools, Churches, etc.; Extensive Product Knowledge - Plans, features, pricing, options, warranties, and construction knowledge; How we differ from the competition; Maintain an updated Competition Analysis Notebook and know what the competition is offering each month as sales incentives, new product, lot releases, etc.; Maintain knowledge of local markets, Real Estate laws/rules, public opinion, local and national trends, any government proposed regulations, and economic trends related to the home-buying industry; Shop the competition in submarkets to determine community traffic, sales, new product, visual presentation, promotions and etc.; Update the Buyer throughout the construction process. Be sure to act as point of contact for buyers throughout all phases of construction and closing; Assist buyers with resolution of any questions or problems encountered during.
• Ensure customer satisfaction from initial visit to closing.
• Secondary: Complete all on-boarding and other assigned training.
• Strive to maintain, improve and promote the company’s image with prospects, customers, homeowners, brokers within the community.
• Establish and maintain relationships with realtors and mortgage brokers.
• Attend weekly sales meetings or other meetings directed by management.
• Special projects and other duties as assigned.

Qualifications

• Education: Minimum High School Diploma or educational equivalent required, some college coursework or Bachelor’s Degree, strongly preferred.
• Experience: 3+ years of previous experience in outside sales. Strongly prefer a minimum of one year of experience in new home sales, with a proven track record of success. Some states may require a valid Real Estate License. A plus in other states.
• Good computer skills; proficiency with Microsoft Office applications, including Outlook, Word, Excel.
• Strong Oral/Written communication skills; excellent Customer Service Skills.
• Excellent Interpersonal skills; ability to effectively communicate and work with all personality types.
• Ability to present oneself with the utmost in professionalism.
• Ability to and handle the stress, and have the patience to work directly with prospective and new homebuyers and Realtors.
• Customer-driven presentation skills, and the ability to communicate with confidence.
• Strong Sales skills; ability to influence others; close large price point sales, and overcome objections.
• Team Player; with a demonstrated ability to work within cross-functional teams.
• Sound judgment with a high level of integrity.
• Self directed; takes initiative, proactively addresses problems and seeks resolution; can work with minimal oversight.
• Ability to give, receive, analyze information, and interpret buyer concerns/questions in order to determine the root issue to achieve a successful conclusion.
• Highly organized, detail-oriented, and flexible; with the ability to prioritize multiple projects and meet deadlines, often with frequent interruptions and changing circumstances, in a high-volume fast-paced work environment.