Outside Sales Account Manager, Redi Carpet - Boston, MA

Join Redi Carpet, the nation’s leading provider of flooring solutions to the multifamily industry, as a Field Account Manager in the Boston area. Manage client relationships, drive growth, and ensure top-notch customer experiences in a dynamic, supportive team.

About the role

Exceed sales and profit targets in a designated territory by implementing sales and marketing programs and establishing both short and long-term sales strategies. Drive growth by securing profitable new accounts through industry research, networking, and proactive prospecting. This position requires operation of a company vehicle or a personal vehicle consistently more than 50% of the average work week. A Motor Vehicle Record (MVR) report will be run, and an acceptable MVR is required.

Responsibilities

• Manage sales and customer retention initiatives to enhance overall sales performance, profitability, and customer satisfaction.
• Oversee planning, forecasting, and reporting of sales activities and competitive pricing tactics.
• Generate a strategic sales call schedule and engage in face-to-face customer visits to identify opportunities and enhance sales revenue.
• Promote value-added solutions, skillfully navigate objections, and address adversities.
• Identify, develop, and maintain a pipeline of qualified, managed accounts to meet or exceed total sales and margin plans using a designated CRM tool.
• Focus on new account opportunities using effective cold call strategies to facilitate territory growth.
• Implement approved sales strategies to achieve targeted sales outcomes and foster valuable customer relationships.
• Maintain industry-specific product knowledge and a deep understanding of specialized services to cater to client accounts.
• Utilize Salesforce reporting and data analysis to identify opportunities for sales and revenue growth.
• Review customer portfolio to identify and drive action with underperforming accounts.
• Collaborate with inside sales to support business growth and development.
• Identify key barriers and apply problem-solving skills to deal creatively with complex situations.
• Troubleshoot and resolve complex problems, making decisions under conditions of uncertainty.
• Independently perform assignments with instruction limited to expected results, determining approaches to solutions.
• May oversee projects, including planning, assigning, monitoring, and reviewing progress and accuracy of work.

Requirements

• Bachelor’s degree in business administration or a related field (preferred).
• Business-to-Business sales experience, including consultative or solution-based selling techniques.
• Proficiency with Salesforce.
• Typically requires BS/BA in a related discipline with 5-8 years of experience, or MS/MA with 3-5 years of experience.
• Certification may be required in some areas.

Work Environment

• Located in a comfortable indoor area; unpleasant conditions are infrequent and not objectionable.
• Most of the time is spent sitting with frequent opportunity to move about; occasional need to move or lift light articles.
• Overnight travel required less than 10% of the time.

Benefits

• Medical, dental, and vision plans with prescription drug coverage.
• Health care and Dependent Care FSA (as applicable).
• 401(K) with company match.
• Paid Holiday, Vacation, Personal Time, and Wellness Day.
• Paid Sick Time.
• Life and Accidental Death & Dismemberment Insurance.
• Short and Long-term Disability Insurance.
• Critical Illness Insurance.
• Accident Insurance.
• Whole Life insurance.
• Commuter Benefits.
• Tuition Reimbursement.
• Employee Assistance Program.
• Adoption and Surrogacy Assistance.