Outside Loan Originator

About the role

CrossCountry Mortgage (CCM) is the nation's number one distributed retail mortgage lender with more than 7,000 employees operating over 700 branches and servicing loans across all 50 states, D.C. and Puerto Rico. Our company has been recognized ten times on the Inc. 5000 list of America's fastest-growing private businesses and has received many awards for our standout culture.

Responsibilities

• Originate residential mortgage loans.
• Build and maintain Realtor, builder, and partner relationships.
• Analyze potential loan markets and develop referral networks to locate prospects for loans.
• Market CCM products to individuals and firms, promoting CCM services that may meet customers’ needs.
• Leverage technology and local support to grow efficiently.
• Meet with applicants to obtain information for loan applications and answer questions about the process.
• Analyze applicants’ financial status, credit, and property evaluations to determine feasibility of granting loans.
• Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
• Generate complete loan applications with corresponding documentation.
• Improve loan applications and documentation by informing the applicant of additional requirements.
• Deliver a high-level borrower experience from application to closing.
• Help customers by answering questions and responding to requests.
• Handle customer complaints and take appropriate action to resolve them.
• Own the communication with the real estate agent or referral source.
• Confer with processing and underwriting to aid in resolving mortgage application problems.
• Regularly participate in activities in connection with mortgage sales, including but not limited to attend closings, open houses, and/or conduct CCM seminars/trainings and other lead-generating activities.
• Mortgage coaching available.

Qualifications and Skills

• Active NMLS license.
• Experience proactively soliciting new business.
• Mortgage origination experience, preferred.
• Comprehensive experience, preferred.
• Knowledge of retail product philosophy, policy, underwriting, procedures, documentation, and systems.
• Knowledge of mortgage products and programs.
• Excellent analytical skills to evaluate credit requests and determine trends in a given marketplace.
• Skilled in working independently, taking initiative, and applying feedback effectively.
• Excellent communication and relationship-building skills.
• Proficient in standardized software applications, including Microsoft Word, Excel, PowerPoint and Outlook.