Outside Account Executive III - Coastal MS, AL, and FL Panhandle
Outside Account Executive III position – candidates must live locally within the territory covering South Mississippi (Gulfport/Hattiesburg/Biloxi to West Mobile), East Mobile/Baldwin County, AL, and Pensacola, FL.
About the role
The Account Executive III (Outside) generates shareholder value by using a consultative retention approach for larger and/or more complex Small/Medium Business WM customers in an assigned book of business, territory/segment. The AE manages existing business relationships focused on achieving budgeted retention goals by developing and implementing sound retention strategies, utilizing strong negotiation efforts to preserve business, and securing and updating contract agreements from WM customers as well as growing revenues from existing customers. The role of the AE is to maintain a net positive business performance in the commercial and industrial space through proactive outreach, account retention and revenue protection efforts to maintain a mutually beneficial alignment between the customer and WM's growth goals. The AE is additionally responsible for generating revenue growth for WM by networking and capitalizing on cultivated relationships as well as acting as a mentor for the growth of internal staff.
Responsibilities
- Serve as the lead point of contact for customer account management matters in an assigned book of business, establish and maintain a high level of customer satisfaction with internal and external customers, and build and maintain strong, long-lasting customer relationships
- Align WM products and services with customer needs, propose solutions that are compliant with appropriate local, state and federal regulations, and increase account penetration through consultative selling skills
- Negotiate, update, and renew customer service agreements to maximize profits by providing ongoing education of contract details and use of strong negotiation skills
- Resolve challenging customer requests and collaborate with the Inside Sales Manager to resolve all customer escalations or issues
- Communicate rates, charges and service strategies with