Outreach Specialist (Temporary)

The Role

Are you passionate about improving patients' lives? Join our Clinical Care team at Arine!

As a valued team member, you will utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services.

Under the supervision of a Clinical Support and Pharmacist Team Lead, you will be responsible for making outbound calls to pharmacies to intervene in patient cases identified by Arine's platform.

• Resolving or escalating medication-related issues
• Engaging pharmacies by phone to deliver Arine's services on behalf of patients’ health plans
• The expectation is 75-100 outbound calls each day
• Identifying and creating follow up tasks and for escalation to a pharmacist
• Obtaining provider contact information to facilitate the delivery of clinical interventions
• Obtaining patient information required for clinical interventions
• Accurate record keeping in Arine's software platform
• Participating in process improvement meetings and team meetings to optimize workflows
• Undertaking other assigned projects

About the Role

Join our Clinical Care team at Arine!

Responsibilities

• Utilize Arine's software platform to optimize patient outcomes, enhance patient care, and efficiently deliver our clinical services
• Make outbound calls to pharmacies to intervene in patient cases identified by Arine's platform
• Resolve or escalate medication-related issues
• Engage pharmacies by phone to deliver Arine's services on behalf of patients’ health plans
• Identify and create follow up tasks and for escalation to a pharmacist
• Obtain provider contact information to facilitate the delivery of clinical interventions
• Obtain patient information required for clinical interventions
• Accurate record keeping in Arine's software platform
• Participate in process improvement meetings and team meetings to optimize workflows
• Undertake other assigned projects

Requirements

At least 6 months of experience in a high volume call center in a healthcare environment with some knowledge of basic medical terminology and medication names (brand and generic)

Ability to manage questions and/or resistance from pharmacy staff and escalate appropriately

Ability to think critically, especially when navigating Interactive Voice Response (IVR) systems

Ability to prioritize effectively and work in a fast-paced environment

Excellent written and oral communication skills

Understanding of PHI access regulations and responsibilities

Comfort with repetitive work and working in a metrics-driven, call center environment where outcomes and quality are tracked

High attention to detail with a strong commitment to documentation accuracy

Strong computer skills, including proficiency in Google Workspace and Mac (Apple) environment, with comfort using collaboration and contact-center tools such as Slack and Five9, navigating multiple browser-based systems simultaneously, utilizing keyboard shortcuts, maintaining a high typing speed (WPM), and performing basic technical troubleshooting to stay productive in a phone-based environment

Comfort learning and using new technologies, including clinical software platforms

A team player mindset with the ability to work independently

Openness to coaching, feedback, and continuous learning

Ability to work 40 hours/week (within company operating hours of Monday-Friday, 6AM-6PM Pacific Time, with up to two rotating Saturday shifts/month)

Qualifications

Ability to pass a background check

Must live in and be eligible to work in the United States

Skills

Experience with auto-dialers

Benefits

Remote Work Requirements

• An established private work area that ensures information privacy
• Reliable internet capable of low latency with the ability to carry video and voice calls without breaking up
• This role is remote, but you will be required to come to on-site meetings multiple times per year. This may be during the interview process, onboarding, and for team meetings

Pay

$17-20/hour

Schedule

Temporary position expected to last through December 2026

Information Security Roles and Responsibilities

All staff at Arine are expected to be part of its Information Security Management Program and undergo periodic training on Information Security Awareness and HIPAA guidelines.

Company Overview

Based in San Francisco, Arine is a rapidly growing healthcare technology and clinical services company with a mission to ensure individuals receive the safest and most effective treatments for their unique and evolving healthcare needs.

Frequently, medications cause more harm than good. Incorrect drugs and doses costs the US healthcare system over $528 billion in waste, avoidable harm, and hospitalizations each year.

We combine cutting edge data science, machine learning, AI, and deep clinical expertise to introduce a patient-centric view to medication management, and develop and deliver personalized care plans on a massive scale for patients and their care teams.

We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.

Arine is committed to improving the lives and health of complex patients that have an outsized impact on healthcare costs and have traditionally been difficult to identify and address.

These patients face numerous challenges including complicated prescribing issues across multiple medications and providers, medication challenges with many chronic diseases, and patient issues with access to care.

Backed by leading healthcare investors and collaborating with top healthcare organizations and providers, we deliver recommendations and facilitate clinical interventions that lead to significant, measurable health improvements for patients and cost savings for customers.

Why is Arine a Great Place to Work?

• Outstanding Team and Culture - Our shared mission unites and motivates us to do our best work. We have a relentless passion and commitment to the innovation required to be the market leader in medication intelligence.
• Making a Proven Difference in Healthcare - We are saving patient lives, and enabling individuals to experience improved health outcomes, including significant reductions in hospitalizations and cost of care.
• Momentum That Matters - In just over eight years, Arine has grown into one of the fastest-growing healthcare AI companies, serving more than 45 million members through partnerships with leading health plans nationwide.
• Recognized on the Inc. 5000 list for two consecutive years, we're combining rapid growth with meaningful impact on the quality, cost, and outcomes of care.