Outreach Specialist HOT

Shift Details

Shift Details: Day
Monday - Friday
8:00am-4:30pm.

About Lifemoves

Lifemoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing, supportive services, and building collaborative partnerships.

POSITION PURPOSE

This is a flexible role supporting people experiencing homelessness, the schedule may vary and includes availability to occasionally flex schedule for evening and weekend outreach.

Client Support and Case Management

• Develop and maintain individualized case plans focused on housing, employment, benefits, and overall well-being, based on each client’s strengths and goals.
• Support clients with housing searches, employment readiness, benefits enrollment (e.g., General Assistance, CalFresh, CAPI), and skill-building activities such as budgeting and daily living.
• Connect clients to healthcare providers and community resources, and assist with coordination, scheduling, and transportation as needed.
• Maintain accurate and timely client documentation and outcome tracking in HMIS and the agency’s client management system.
• Advocate for client needs and rights when working with partners, landlords, employers, or service agencies; provide mediation and conflict resolution support as needed.
• Provide calm, trauma-informed crisis response and ensure all client services align with ethical standards and agency values.

Resource Connection and Community Collaboration

• Build and maintain partnerships with community organizations, public agencies, and system partners (e.g., VA, APS, CPS, Probation) to support clients and improve access to resources.
• Serve as a liaison between LifeMoves and community stakeholders by sharing information, coordinating services, and promoting trauma-informed care practices.

General Agency Responsibilities

• Participate in weekly case conferences, monthly trainings, and regular supervision to strengthen skills.
• Attend continuing education opportunities to grow expertise and uphold agency standards.
• Be available to work occasional evenings and weekends as needed or as schedule describes.
• Perform other duties as assigned to meet program and organizational needs.

Qualifications

• Education: Associate Degree in related field preferred; or High School Diploma/GED with 2-5 years of equivalent experience in related field.
• Technology: Comfortable using basic technology, including phone and messaging systems, email, Microsoft and Google Suites, and databases to complete administrative tasks and case management, reporting, and tracking outcomes.
• Service Level Qualifications: Care, Respect, Empathy: Demonstrates empathy, professionalism, and respect for all individuals. Emotional Regulation: Stays calm and supportive in stressful situations and uses de-escalation skills. Documentation: Maintains clear documentation and organization. Organization/Prioritization: Organized, detail-oriented, and proactive. Care Level Qualifications: Advocacy Skills: Actively advocates for clients in accessing benefits, navigating systems, and ensuring equitable treatment across agencies. Resource Identification: Able to identify and connect clients to housing, employment, health, and social services by leveraging community resources effectively. Research Skills: Uses strong analytical skills to research, track, and resolve client needs. Partnership Engagement: Builds and maintains collaborative relationships with community organizations and service providers through communication and collaboration skills to strengthen client support networks.

COMPETENCIES

• Job Knowledge: Understands job duties and performs tasks with accuracy.
• Commitment to Growth: Demonstrates a selfless commitment to others on the team, including activity-based dependability, self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
• Performance Improvement: Sets performance goals, establishes the approach, creates a learning environment.
• Time Management and Reliability: Manages workload effectively and meets deadlines.
• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge, communicates openly, and anticipates needs to support collective goals. Builds trust by contributing ideas, offering assistance, and ensuring alignment to achieve results together.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk, hear, and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects, tools, or controls. The employee must frequently stand, walk, sit, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision, distance vision, and the ability to adjust focus.

Career Path

This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package. LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age, race, color, religion, sex, national origin, political affiliation, marital status, physical or mental disability (non-disqualifying), sexual orientation, membership or non-membership in an employee organization, personal favoritism, lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural, of color, Native/Indigenous, with disabilities, who identify as LGBTQIA+, or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive, equitable, and welcoming environments where everyone can thrive.