Outreach SME- Fully Cleared

White Sky Technologies specializes in systems engineering and technology management solutions for U.S. Government clients. We are committed to meeting our customer’s needs with a dedicated and highly qualified workforce.

About the role

Provide direct user support for AEA Tools, assisting with account administration and monitoring system and network status. You will interact with users via phone, VTC, email, chat, and online platforms such as JIRA, Confluence, SharePoint, and SpySpace to ensure timely, accurate support.

Responsibilities

• Troubleshoot system issues and perform first-level corrective maintenance.
• Address complex user questions and provide clear guidance.
• Support other help desk technicians when advanced assistance is needed.
• Deliver concise operational updates to customer teams.
• Follow and maintain SOPs and SLAs.
• Maintain and update the ticket-tracking system.

Requirements

• 15+ years experience with IC tools and capabilities
• High School diploma
• Understanding of product workflows in an operational environment
• Active TS/SCI Clearance with Polygraph

Pay

$90,000–$180,000, based on qualifications and experience

Benefits

Generous PTO plan and comprehensive benefits package.