Outreach SME- Fully Cleared

Responsibilities

• Troubleshoot system issues and perform first-level corrective maintenance.
• Address complex user questions and provide clear guidance.
• Support other help desk technicians when advanced assistance is needed.
• Deliver concise operational updates to customer teams.
• Follow and maintain SOPs and SLAs.
• Maintain and update the ticket-tracking system.

Qualifications

• 15+ years experience with IC tools and capabilities.
• A High School diploma.
• Understanding of product workflows in an operational environment.
• Active TS/SCI Clearance with Polygraph Required.

Pay

Salary range - $90,000-$180,000, based on qualifications/experience.

Benefits

Please check out our amazing benefits and generous PTO plan.