Outreach Program Manager

Main Duties and Responsibilities

• Maintains current knowledge of diagnostic, intervention and treatment strategies that are considered best practice for adults experiencing severe and persistent mental illness and substance use disorders.
• Facilitates admissions and discharges of clients on team.
• Affirms to determine program eligibility, engagement in treatment, appropriate level of care, coordination of care, and discharge planning.
• Assigns client caseloads and ensures all clients receive care in accordance with individualized treatment plan. Coordinates coverage as needed.
• Facilitates team morning meeting and clinical meeting; ensures collaboration and coordination of care.
• Supervises staff in providing education and support to clients and their families, regarding diagnosis, treatment options and recommendations, and self-care techniques.
• Ensures coordination of client care with practitioners involved in client care, including psychiatrist, primary care physician and other medical or clinical practitioners. Facilitates scheduling of appointments.
• Provides daily, ongoing supervision and support to staff and assists with outreach services as needed including conducting risk assessments and implementing crisis intervention strategies/safety planning to maintain client safety and promote well-being.
• Escalates care as needed.
• Assists staff to identify client and family needs (housing, education, vocational, social/leisure, financial, food, transportation, medical, substance, etc.) and make appropriate referrals as needed.
• Markseters payor sources for qualifying services, e.g., Medicaid, Title XX, etc. and ensures that authorization processes are in place and correct billing codes/charges are used.
• Ensures the collection of required data for BHDDH /Gateway and submission of reports within required timeframes.
• Provides other reports, analyses of data, etc. as requested.
• Hires, orients, trains, and evaluates program staff according to Gateway Healthcare policy.
• Provides individual and group supervision to team members and maintains supervision records in accordance with BHDDH regulations and Gateway policies and procedures.
• Marksues concerns with staff performance.
• Assists the finance department in resolving authorization and billing issues.
• Marksures staff complete documentation in accordance with Gateway’s policies and procedures.
• Marksures program budget(s) to ensure compliance with revenue and expense targets.
• Completes administrative tasks of approving payroll, mileage, benefit time, etc.
• Conducts self in a professional and ethical manner in keeping with Gateway Healthcare policy and professional guidelines on ethical conduct.
• Performs other duties and responsibilities as assigned or needed.

Qualification Requirements

• Master’s degree in related field or RN or licensed independent practitioner (LICSW, LMHC, LMFT, LCDP) preferred.
• At least 2 years experience supervising program staff.
• Demonstrated expertise with adults with behavioral health needs.

Necessary Special Requirements

• Knowledge of behavioral health disorders, substance use disorders, and chemical dependency treatment in accordance with the core functions of counseling.
• Knowledge of community resources for clients with behavioral health/substance use disorders.
• Valid driver's license and use of car during normal working hours or other means of transportation in order to perform the major functions of the job.
• Automobile liability insurance coverage for vehicle being used in accordance with Center requirements.

JOB KNOWLEDGE, SKILL, AND ABILITY

• Ability to effectively present information to supervisor, other members of the treatment staff, and clients and their family members.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrated capacity to maintain an effective working relationship with members of a multi-disciplinary treatment team.
• Ability to successfully complete all required training and certifications.
• Oral and written communication skills, including speech, grammar, spelling, and legibility are at sufficient level to ensure effective and appropriate communication.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals either manually or by use of a calculator.

ETHICS

• Complies with Gateway Healthcare ethics and codes of conduct in all contacts with clients, co-workers and the community.
• Uses and accesses information in client’s health information record or about a client only as necessary to actual duties and then only in accordance with access levels assigned to this position by Gateway Healthcare Inc. from time-to-time and in accordance with Gateway Healthcare Inc. policies, rules, and procedures as adopted by Gateway Healthcare Inc.
• Observe all agency policies and procedures.

INTERPERSONAL FACTORS

• Must be able to appreciate the sensitive/private nature and legal status of information about individual clients obtained, maintained, or used by Gateway Healthcare Inc. and to not access, use, disclose, or request such information about a client unless necessary to the performance of his/her job.

Pay Range

$64,480.00-$106,412.80

Location

Gateway Healthcare Inc. - 101 Bacon Street Pawtucket, Rhode Island 02860

Work Type

M-F 8:00am-5:00pm

Work Shift

Day

Daily Hours

8 hours

Driving Required

Yes