Outreach Holiday Associate Seasonal

Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay. We are a grassroots, donor, and volunteer-fueled community nonprofit serving families in Hillsborough, Pinellas, Pasco, Polk, and Hernando counties with compassion and practical help.

About the role

The Outreach Holiday Associate will assist in the operation of Registration (on-site and remote), the Holiday Tent, Metro Market, Metro Outfitters, and Holiday Partner Pop-up sites as needed. This position supports Outreach Services’ extended hours as primary staff throughout the holiday season, including non-traditional hours such as evenings, weekends, and holidays.

Responsibilities

• Facilitates Holiday Registration, Distribution, the Metro Market, Metro Outfitters, and Holiday Partner Pop-up sites.
• Uses the mission, vision, and guiding values of Metropolitan Ministries and the Outreach Policy Guidelines to deliver services with concern for the care, safety, and welfare of clients.
• Works with Volunteer Services to identify volunteers and collaborative partnerships to support client services in the holiday tent.
• Assists with training and managing volunteers in the holiday tent and Outreach.
• Works closely with Volunteer Leadership to ensure clients are registered and checked in accurately and timely through the holiday registration platform.
• Supports the team in other tasks as assigned and attends all team meetings.
• Participates in Metropolitan Ministries’ events and holiday efforts.

Requirements

• Minimum of two years’ experience in social services, volunteering, or a closely related field.
• Heart for ministry and comfort working with poor and homeless families.
• Understanding of poverty, high degree of maturity, strong interpersonal skills, and ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner.
• Ability to de-escalate clients on the edge of verbal or physical violence.
• Ability to work as part of a team within a multi-disciplinary framework.
• High computer literacy with knowledge of Microsoft Outlook, Word, and Excel.
• Oral and written communication skills, including the ability to write reports and conduct or participate in meetings.
• Bi-lingual is a plus but not required.

Physical Requirements

• Adequate hearing and speaking ability.
• Capable of working outdoors in sunlight and higher temperatures on occasion.
• Physical, emotional, and spiritual stamina to handle job-related issues and stress.
• Ability to be on your feet for extended periods of time.
• Ability to lift 35 lbs.

Other Requirements

• Legal authorization to work in the United States.
• Must pass required pre-employment background screening.
• Ability to communicate effectively in English and have reliable transportation.
• Current driver’s license and cleared to drive vehicles rented under Metropolitan Ministries insurance.

Pay

$17.00 per hour

Schedule

• Monday - Saturday, hours vary.
• Assignment dates: 9/14/2026 - 1/15/2027.
• Non-traditional hours including scheduled evenings, weekends, and holidays.