Outreach & Enrollment Representative

About the role

To enhance the quality of life for men, women and children in the greater Los Angeles area through the provision of high quality, accessible and affordable healthcare services.

Responsibilities

• Contact members of the target community (one-on-one, door-to-door, group sessions, etc.) and offer all FHCCGLA services, such as Clinic services (primary care, behavioral health, dental, optometry “coming soon”, family planning, immunizations, OB/Gyn, etc.), Breast health care (mammograms), Reproductive health care, Application assistance for My Health LA, Covered California, Medi-Cal, & Medicare.
• Meet set goals with regards to Appointments scheduled for unduplicated (New) patients, Referring patients to clinic sites that are open to new patients, Outreaching various target populations (Teens, Family PACT eligible clients of contraceptive age, Pediatric patients, Prenatal patients, etc.).
• Create and distribute flyers and other materials to the target population and throughout the targeted community.
• Participate in scheduled activities, Community events (health fairs, toy give-a-ways, etc.), Presentations, Table/booth set-up (at grocery stores, immigration offices, car washes, etc.), Immunization activities (such as flu clinics, etc.).
• Contact patients via phone calls, postcards, or letters for Medi-Cal re-determination, Initial Health Assessment’s (IHA’s), Clinical Care Measures, Managed care patients to return for a clinic visit, Patient retention efforts (surveys).
• Absorb and present educational Power Point presentations and health education materials.
• Schedule and conduct presentations at community organizations, school settings, work sites, and social service agencies.
• Prepare and distribute reports related to outreach activities and grant activities.
• Attend continuing education conferences, workshops, and in-services as scheduled or required by immediate supervisor in order to maintain up to date knowledge and awareness regarding pertinent topics.
• Maintain files, reports, activity logs, and documents in an orderly manner for immediate retrieval and reference.
• Submit orders to purchase incentives, visual aids, or supplies as budget allows through agency funds and or grants.

Qualifications

• High school diploma required (or GED equivalent).
• Requires exceptional organizational skills.
• Computer literate, must (Word, Excel, & Power Point).
• FQHC experience, highly preferred.
• Excellent analytical skills.
• Motivation to take initiative to ensure all tasks performed are completed thoroughly and accurately.
• Excellent writing and verbal communication skills.
• Knowledge of administrative principles and procedures.
• Computer knowledge preferred (e.g., NextGen (E.H.R. & PMS), Microsoft Word and Excel).
• Ability to speak publicly, must.
• Bilingual English/Spanish and familiarity with the Hispanic culture.
• Access to automobile with valid California driver’s license and state mandated automobile insurance.
• Work schedule may include evenings, overtime, and weekends as needed.
• Ability to prioritize workload and work under pressure of deadlines.
• Ability to meet tight time sensitive deadlines.
• Motivated and committed to the provision of high-quality healthcare for indigent and underserved communities.
• Willingness to adapt to changes with regards to the agency’s growth and expansion.
• Ability to speak Spanish, preferred.
• Ability to function self-sufficiently, requiring little supervision.
• Commitment to the mission & vision of Family Health Care Centers of Greater Los Angeles, Inc.

Skills

• Exceptional organizational skills.
• Computer literate (Word, Excel, Power Point).
• Excellent writing and verbal communication skills.
• Knowledge of administrative principles and procedures.
• Ability to speak publicly.
• Bilingual English/Spanish.
• Access to automobile with valid California driver’s license and state mandated automobile insurance.
• Ability to speak Spanish, preferred.
• Ability to function self-sufficiently, requiring little supervision.

Benefits

• Medical Benefits - FHCCGLA pays 100% of employee’s Kaiser; Anthem Blue Cross; Health Net; and United Health Care coverage (HMO Plan) subject to change during open enrollment.
• 403 B - Through Mutual of America, the company matches up to 5% of employee’s salary.
• Dental Benefit - MetLife Only (HMO/PPO Plan).
• 11 Holidays Observed.
• 2 Floating Holidays.
• Vision Benefit - MetLife Plan.
• Life Insurance - Accidental Death & Dismemberment; and Long-term Disability.
• 7 Paid Sick Leave - 56 hours Full-Time, Paid Sick Leave - 40, Part-Time and Per-Diem.
• Employee Assistance Program.
• 2 weeks’ Vacation.
• AFLAC Benefits.

Pay

$21.00/hr

Schedule

Flexible, may include evenings, overtime, and weekends as needed.