Outreach Coordinator

Location: 1202 Highway 60, Socorro, NM 87801-3914

About the Role

Provides, coordinates, and facilitates services to families in need in collaboration with other organizations, both local and state, to enhance the health and well-being of Socorro County residents. This is a part-time, non-exempt position based at Socorro General Hospital.

Responsibilities

• Coordinates and facilitates collaborative client care among the spectrum of available services both local and statewide in collaboration with the Director of Community-Based Programs.
• Manages and facilitates data collection, client files, fiscal record keeping, and reporting to funders and other entities.
• Connects clients with formal and informal community networks.
• Fosters multidisciplinary collaboration and decision-making with clients, providers, and their families.
• Compiles and maintains a working knowledge of a current list of available resources for referrals.
• Builds relationships with state and local partners to assist persons in need.
• Interacts effectively with customers, providing instruction and information, both written and verbal as appropriate.
• Forms an alliance with PHS Community Health for collaboration, training, and brainstorming with leaders in the field.
• Conducts health screenings and provides health education/coaching.
• Assesses social determinants of health and addresses multiple issues simultaneously.
• Identifies the most critical needs of clients under the supervision of the CBP Director and creates and manages action plans accordingly.
• Implements, coordinates, and monitors strategies for patients and families to improve health and social outcomes.
• Functions as an advocate for clients and families.
• Advocates for and coaches clients during interactions with various agencies to ensure clients' needs are understood and met.
• Encourages clients to assume responsibility for overall well-being.
• Documents all encounters and contacts made on behalf of clients into appropriate database(s).
• Regularly reviews the plan of action with clients and supervisors and revises the plan of action when appropriate.
• Educates patients, families, providers, and care teams regarding the role of the Families in Need Outreach Worker and strategies to address health-related social needs.
• Maintains confidential files and HIPAA compliance.
• Travels regularly to community locations, client residences, various agencies, and other outreach destinations.

Requirements

• High School diploma or GED required.
• Minimum of 2 years of customer service experience.
• Bilingual preferred.

Pay

Pay Range Minimum Offer: $21.39 per hour
Maximum Offer: $36.44 per hour

Benefits

• Comprehensive benefits package including medical, dental, vision, short-term and long-term disability, and group term life insurance.
• Optional voluntary benefits.
• Wellness program with opportunities to earn gift cards and rewards by participating in wellness activities such as challenges, webinars, and preventive screenings.

About Presbyterian Healthcare Services

Presbyterian exists to improve the health of patients, members, and the communities we serve. We are a locally owned, not-for-profit healthcare system with nine hospitals, a statewide health plan, and a growing multi-specialty medical group. Founded in New Mexico in 1908, we are the state's largest private employer with nearly 14,000 employees, including more than 1,600 providers and nearly 4,700 nurses. Our health plan serves more than 580,000 members statewide and offers Medicare Advantage, Medicaid (Centennial Care), and Commercial health plans.