Outreach Care Specialist Lead

The role

The Outreach Care Specialist Lead- CareBridge is responsible for ensuring that appropriate member treatment plans are followed on the most complex cases and for proactively identifying ways to improve the health of our members and meet quality goals.

How you will make an impact

• Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs.
• Affirms member compliance with medical treatment plans via telephone or through on-site visits.
• Identifies barriers to plan compliance and coordinates resolutions.
• Identifies opportunities that impact quality goals and recommends process improvements.
• Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider.
• Captures coordination of identification of and referral to local, state or federally funded programs.
• Coaches members on ways to reduce health risks.
• Prepares reports to document case and compliance updates.
• Establishes and maintains relationships with agencies identified in appropriate contract.
• Serves as a team lead.
• Participates in cross-functional teams on projects, initiatives, and process improvement activities.

Minimum requirements

• Requires a H.S. diploma or equivalent and 5 years of related experience; or any combination of education and experience which would provide an equivalent background.

Preferred skills, capabilities, and experiences

• BH or MH experience.
• Certified nurse assistant or certified medical assistant.
• BS/BA degree in a related field.
• Bilingual candidates.

Benefits

Elevance Health offers a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements).

Pay

Location(s): Washington
For candidates working in person or virtually in the below locations, the salary* range for this specific position is $30 hr. to $45 hr.

Schedule

Hybrid: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from the posting location.

About Elevance Health

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.