Outreach Assistant - Homebound Service

About the role

The Outreach Assistant - Homebound Service will provide essential support to the library's outreach efforts, focusing on serving homebound patrons.

Responsibilities

• Selects books and other library materials for homebound patrons
• Handles all circulation (checking out and in materials, placing holds, etc.) for homebound patrons
• Delivers materials to patrons in a library vehicle or by mail
• Provides patron assistance in person, over the phone, and via email
• Maintains electronic records, information, and statistics regarding homebound services
• Participates in the Outreach Department’s community events
• Substitutes at branches, departments, and on the Bookmobile as needed

Requirements

• Bachelor’s degree or equivalent combination of education and experience
• Enjoys reading and suggesting titles to others
• Excellent interpersonal and customer service skills that display a positive attitude and the ability to interact with people from all backgrounds and age groups
• Strong technology skills and the ability to work with a variety of devices and software
• Attention to detail and a strong work ethic
• Highly flexible with the ability to adapt to change
• Organized with good time management and communication skills
• Able to take direction and to work independently or in a team environment

Qualifications

• Knowledgeable about library resources and services
• Experience with customer service and public relations
• Ability to work independently and as part of a team

Skills

• Bachelor’s degree or equivalent combination of education and experience
• Excellent interpersonal and customer service skills
• Strong technology skills
• Attention to detail and a strong work ethic
• Highly flexible with the ability to adapt to change
• Organized with good time management and communication skills
• Able to take direction and to work independently or in a team environment

Benefits

SCPL offers a comprehensive benefits package including health insurance, retirement plans, and paid time off.

Pay

$2,541 per month (Includes generous benefit package)

Schedule

40 hours per week Monday–Friday, 8:30 a.m.–5:30 p.m. Flexibility is required for occasional nights and weekends to accommodate outreach and community events.