Outreach Assistant

This position is for the Leidos Military OneSource program and operates on an as-needed, sporadic basis.

About the role

The Outreach Assistant supports the Field Consultant by providing coverage for events and outreach to educate Service members, their families, military leadership, and service providers about community and Military OneSource resources and services. This role promotes and provides direct support at military installation events to increase program outreach and coordinate service promotion, particularly when the Field Consultant is unavailable.

Responsibilities include supporting Government-directed and approved events at installations, coordinating with the State Field Consultant and Regional Outreach OA Coordinator, and connecting Federal, state, local, and nonprofit resources to Active Duty, National Guard, and Reserve families.

Responsibilities

• Represent the Military OneSource Program at military installation and community outreach events as a professional and knowledgeable ambassador.
• Serve as an installation subject matter expert, educating Service members, families, military leadership, and service providers on resources and services.
• Conduct installation-level community capacity-building activities by educating military and civilian service providers about program resources and services.
• Identify Government-approved family programs and community resources for inclusion in the community resource finder, subject to Government review and approval.
• Document and report outreach efforts, services provided, and identified gaps in service availability to inform program improvements and strategic outreach.
• Maintain compliance with program reporting requirements and documentation standards.
• Set up, maintain, and manage informational displays, promotional materials, and outreach booths in accordance with event requirements and organizational standards.
• Engage military service members, families, and community partners in meaningful conversations to increase awareness of Military OneSource programs, benefits, and support services.
• Provide exceptional customer service by responding to inquiries, addressing concerns, and connecting individuals with appropriate resources.
• Deliver accurate and consistent information regarding Military OneSource services, military family support programs, and available community resources.

Requirements

• Must be a U.S. citizen with military base access.
• Must be located within 40 miles of the base location.
• Must be able to obtain and maintain a Public Trust Clearance.
• Bachelor’s degree from an accredited college or university or equivalent experience.
• Current military affiliation (Active Duty, National Guard, Reserve, military spouse, military retiree, or DoD civilian) and must possess and maintain authorized access to military installations.
• Minimum two years of experience providing customer service, outreach, community engagement, or related support services.
• Demonstrated knowledge of military culture, military family lifestyles, and military command structures.
• Excellent presentation and strong verbal communication skills with the ability to effectively engage diverse audiences.
• Excellent interpersonal skills and the ability to establish rapport with military service members, families, leadership, and community partners.
• Ability to professionally represent the Military OneSource Program at outreach events, briefings, and community engagements.
• Experience speaking to individuals and small groups, providing presentations, or conducting informational briefings preferred.
• Ability to work independently, exercise sound judgment, and maintain professionalism in a public-facing environment.
• Ability to lift and transport outreach materials, displays, and equipment weighing up to 25 pounds.
• Must successfully complete all required program training and maintain knowledge of Military OneSource services, resources, and program updates.
• Must be able to obtain and maintain any required background checks, credentials, and access requirements necessary to perform duties on military installations.

Pay

$40/hour.