Outreach Ambassador - Health Care Sales

Job Summary

BoldAge PACE is an all-inclusive program of care, personalized to meet the individual health and well-being needs of our participants. The Outreach Ambassador position drives program growth through strategic outreach, relationship development, and high-quality prospect engagement.

Essential Duties and Responsibilities

• Develop and execute a strategic outreach plan aligned with the department’s annual and site-specific growth goals.
• Identify, qualify, and cultivate high-quality referrals from healthcare providers, community organizations, and senior service networks.
• Conduct consultative conversations with prospects and caregivers to understand their needs and align those needs to PACE services.
• Maintain timely and accurate documentation of all outreaches, referrals, and prospect activities in the CRM.
• Build and maintain strong relationships with referral partners, ensuring regular communication and follow-up.
• Represent BoldAge PACE at community events, educational presentations, and networking opportunities to increase awareness of the PACE model.
• Use knowledge of service area demographics, market data, and referral trends to guide outreach priorities and strategies.
• Collaborate with Engagement Navigators, Benefits Specialists, Level of Care Assessors, and site Interdisciplinary Team (IDT) members to ensure seamless transitions from referral to enrollment.
• Meet or exceed individual goals for referral generation, enrollments, and outreach activities.
• Apply a person-centered, inclusive approach to all outreach interactions, optimizing every encounter with prospective participants and referral partners.
• Participate in team meetings, continuing education, and professional development to maintain knowledge of PACE principles, policies, and compliance standards.
• Maintain confidentiality, uphold all OSHA and infection control protocols, and contribute to a safe and positive work environment.
• Support organizational Quality Improvement initiatives and represent BoldAge with integrity in all internal and external interactions.
• Perform other duties as assigned to support organizational goals and PACE operations.

Experience and Education

• High school diploma required; Bachelor’s degree in Marketing, Communications, Business, Healthcare Administration, or Human Services preferred.
• Minimum of 3 years in community outreach, relationship-based sales, or business development — ideally in healthcare, aging services, or nonprofit settings.
• Proven ability to meet or exceed sales, referral, or outreach goals.
• Knowledge of PACE, Medicare/Medicaid eligibility, and local senior service systems preferred.
• Proficiency in CRM systems and Microsoft Office Suite.
• Strong written, verbal, and public speaking skills.
• One year experience working with the frail and elderly population, if not present, training will be provided.