Outreach Ambassador

Join BoldAge PACE and make a meaningful impact by enhancing the quality of life for seniors through our all-inclusive program of care. Our approach is centered on listening to participants and their caregivers to truly understand and meet their individual health and well-being needs.

About the role

Under the direction of the Director of Outreach and Engagement (OED), the BoldAge PACE Ambassador drives program growth through strategic outreach, relationship development, and high-quality prospect engagement. This frontline role identifies, qualifies, and converts prospective participants into enrollments while educating the community about the PACE model of care. Ambassadors embody BoldAge values—People First, Seek to Understand, Exceed Expectations, Do the Right Thing, and Be Bold—building trust with referral partners, healthcare providers, and community organizations.

Responsibilities

• Develop and execute a strategic outreach plan aligned with departmental growth goals.
• Identify, qualify, and cultivate high-quality referrals from healthcare providers, community organizations, and senior service networks.
• Conduct consultative conversations with prospects and caregivers to align their needs with PACE services.
• Maintain timely and accurate documentation of outreach, referrals, and prospect activities in the CRM.
• Build and maintain strong relationships with referral partners through regular communication and follow-up.
• Represent BoldAge PACE at community events, educational presentations, and networking opportunities.
• Use market data and referral trends to guide outreach priorities and strategies.
• Collaborate with Engagement Navigators, Benefits Specialists, Level of Care Assessors, and the Interdisciplinary Team (IDT) to ensure seamless transitions from referral to enrollment.
• Meet or exceed individual goals for referral generation, enrollments, and outreach activities.
• Apply a person-centered, inclusive approach to all outreach interactions.
• Participate in team meetings, continuing education, and professional development to maintain knowledge of PACE principles, policies, and compliance standards.
• Maintain confidentiality, uphold OSHA and infection control protocols, and contribute to a safe work environment.
• Support organizational Quality Improvement initiatives and represent BoldAge with integrity.
• Perform other duties as assigned to support organizational goals and PACE operations.

Requirements

• High school diploma required; Bachelor’s degree in Marketing, Communications, Business, Healthcare Administration, or Human Services preferred.
• Minimum of 3 years in community outreach, relationship-based sales, or business development—ideally in healthcare, aging services, or nonprofit settings.
• Proven ability to meet or exceed sales, referral, or outreach goals.
• Knowledge of PACE, Medicare/Medicaid eligibility, and local senior service systems preferred.
• Proficiency in CRM systems and Microsoft Office Suite.
• Strong written, verbal, and public speaking skills.
• 1 year of experience working with the frail and elderly population (training provided if not met).

Pre-employment requirements

• Reliable transportation, valid driver’s license, and minimum state-required liability auto insurance.
• Medical clearance for communicable diseases and up-to-date immunizations before direct participant contact.
• Pass a comprehensive criminal background check, including federal and state Medicare/Medicaid exclusion lists, criminal history, education verification, license verification, reference check, and drug screen.

Benefits

• Competitive compensation
• Medical and dental coverage
• Generous paid time off
• 401K with company match (begins after one year of employment)
• Life insurance
• Tuition reimbursement
• Flexible Spending Account
• Employee Assistance Program

Schedule

Monday–Friday, 8:00 AM–4:30 PM