Outpatient Support and Data Lead

About the role

New Horizons is looking for an Outpatient Support & Data Lead who will play a vital role in coordinating outpatient operations, mentoring administrative staff, and transforming operational data into actionable insights. This position ensures a balance between compassionate service and efficient workflow — helping our team deliver outstanding care and support to every patient we serve.

Responsibilities

• Provide administrative direction, leadership, and supervisor of support staff.
• Conduct Employee Performance Management Activities
• Oversee all activities for the day-to-day operations of the office support functions
• Prepare a wide variety of administrative reports and performs special projects as requested
• Ensure and maintains the data integrity of the EHR system.
• Oversee all scheduling reconciliation and works on client demographics.
• Provide and performs back up in all support staff areas (i.e. front reception, intake, insurances etc.) as time permits or need demands.
• Perform other duties as requested.
• Must be able to apply Therapeutic Effective Aggression Management (CPI/CARE) Techniques without limitations.

Requirements

• A minimum of two years of supervisory experience is recommended
• Must pass Level 2 Background through DCF and AHCA Clearinghouse. For more information, click on the link: https://info.flclearinghouse.com

Qualifications

• An associate's degree or five years of experience will be considered.
• A collaborative leader who enjoys helping others grow and succeed.
• Strong analytical and data management skills with a keen eye for detail.
• Excellent communication and problem-solving abilities.
• Experience with EHR systems and healthcare administrative workflows.
• A positive attitude, adaptability, and a passion for improving processes and service quality.
• Knowledge of billing and collection processes.

Benefits

• Health Insurance (covers mental health)
• Dental Insurance
• Vision Insurance
• Disability Insurance (STD; LTD)
• Paid Time Off
• Paid Holidays
• Paid Training
• Employee Assistance Program
• Life Insurance
• Retirement plan (403b)
• School Loan Forgiveness (must meet federal criteria to qualify for PSLF Program). More information here: https://studentaid.gov/pslf/