Outpatient Clinic Assistant - Casual

We are seeking an Outpatient Clinic Assistant to join our imaging team at our University of Minnesota Medical Center - East Bank location in Minneapolis, MN. This is a casual, non-benefit-eligible position that works as needed during the day shift, Monday through Friday.

Responsibilities

• Demonstrates excellent customer service skills to patients/visitors in the clinic/on the phone.
• Greets patients in a respectful manner and assesses need for special accommodation/transfer.
• Responds to patient questions and addresses customer satisfaction issues efficiently.
• Relays preparatory instructions to patients and provides direction to appropriate areas within the hospital, outpatient clinics, and ancillary services.
• Coordinates visits with specialists, diagnosticians, and other ancillary departments for specialized care.
• Properly manages medical record information when preparing and transferring charts.
• Prioritizes the multiple needs of specialty clinic patients to enhance convenience and satisfaction.
• Provides secretarial support including transcribing physician orders and using required forms/documents.
• Collaborates with health team members (physicians, residents, fellows, nursing, clerical staff, and ancillary services) to provide quality care.
• Operates scheduling, registration, referral, billing, and record results reporting systems.
• Verifies and completes necessary information for registration, charge capture, and referral management.
• Demonstrates knowledge of contracted payors and obligations of primary or specialty clinics.
• Adjusts care or service approaches to reflect developmental and cultural differences.
• Partners with caregivers in care/decision-making and communicates respectfully.
• Ensures a safe, secure environment and individualizes care plans to meet patient needs.
• Modifies clinical interventions based on the population served and provides patient education.
• Demonstrates commitment to customers by meeting diverse needs and improving processes.
• Respects confidentiality and shares information only with those who need to know.
• Demonstrates commitment to fellow employees by valuing differences and resolving conflicts positively.
• Contributes to the productivity of the workgroup through open, honest communication.

Requirements

• Excellent customer service and communication skills.
• Good telephone and computer skills.
• Understanding of Fairview’s mission and demonstration of Fairview’s core values.
• Must participate in ongoing system-wide education and training.

Qualifications

• A.A./A.S. or Vocational/Technical Training (preferred).

Benefits

Fairview offers a generous benefits package, including:

• Medical, dental, and vision coverage.
• Paid time off (PTO)/vacation and Safe and Sick Time.
• Tuition reimbursement.
• Retirement plans.

For additional information, visit Fairview Benefits.