Outpatient Administrative Specialist- Hematology/Oncology

Job Summary

The Outpatient Administrative Specialist will perform standardized patient check-in and check-out procedures, generate routine forms and other documentation, complete FMLA and Disability forms, process incoming/outgoing patient appointment referrals, schedule complex multiple provider appointments, provide administrative support to ambulatory patient care functions, collect patient co-pays, manage denial process, assist with other Front Desk tasks, answer calls, obtain insurance authorizations, prioritize incoming mail, faxes and correspondence, accept assignments to other areas as needed.

About the Role

Works with/advises patients on insurance carrier requirements including services not covered and obtains documentation. Responsible for understanding the need for ABN's and Waiver of Liability.

Responsibilities

• Perform standardized patient check-in and check-out procedures
• Generate routine forms and other documentation
• Complete FMLA and Disability forms as needed
• Process incoming/outgoing patient appointment referrals
• Schedule complex multiple provider appointments
• Provide administrative support to ambulatory patient care functions
• Collect patient co-pays
• Manage denial process
• Afford administrative support to other areas as needed
• Answer calls, obtain insurance authorizations as needed
• Prioritize incoming mail, faxes and correspondence
• Accept assignments to other areas as needed

Requirements

• Associates Degree and two years of relevant patient financial/insurance services experience in a healthcare related setting or equivalent combination of education and experience required
• Working knowledge of medical terminology, familiarity with medical coding and excellent written/oral communication skills required
• Ability to multitask all support roles in a high volume setting
• Excellent phone and in-person customer service, strong computer skills, and keyboarding are necessary

Qualifications

• Working knowledge of computer systems such as Epic, Word, Outlook, etc.
• Understanding of insurances and referrals, preferred