Outlet Supervisor

The Westin Dallas Stonebriar Golf Resort & Spa takes an intuitive approach to the well-being of our guests. Luxurious in experience, but not too uptight, we provide a relaxing retreat outside of the city in the beautiful Stonebriar neighborhood in Frisco. The resort includes 302 rooms, 3 dining outlets, a luxurious spa, access to the championship Fazio golf course, an on-site Topgolf Swing Suite, and 30,000 sq. ft. of indoor and outdoor event space. Whether you are looking for a full-time career opportunity or seasonal position, the resort’s vast offerings allow flexibility to work in a variety of areas, providing fantastic learning opportunities and unending career growth.

About the role

Assist the Outlet Manager in the planning and management of the Restaurant, Room Service, and other food and beverage outlets to achieve customer satisfaction, quality service, compliance with corporate/franchise policies and procedures, and federal, state, and local regulations while meeting or exceeding financial goals.

Responsibilities

• Monitor servers and busperson adherence to all service standards.
• Supervise service of guests, being watchful of signals from guests in need of service.
• Assist manager to establish and monitor sidework duty completion.
• Maintain bank to HEI Hotels and Resorts standards.
• Read daily communication sheets from previous shift and prepare one for the following shift.
• Check floor plan for appropriate coverage.
• Check restaurant for cleanliness and set up.
• Check service stands and aisle areas.
• Check tables for cleanliness and proper set up.
• Abide by all State, Federal, and Corporate liquor requirements pertaining to serving alcoholic beverages.
• Communicate daily with restaurant manager regarding special events, house counts, etc.
• Assist restaurant manager in conducting menu classes and taste panels.
• Communicate both verbally and in writing to provide clear direction to staff.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Requirements

• Ability to use point of sale.
• Ability to lift and carry weight up to 50 pounds with or without reasonable accommodation.
• Ability to push and pull carts of products weighing up to 150 pounds with or without reasonable accommodation.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, and the public.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers choices for your physical, mental, and financial wellness.

• Medical, dental, and vision insurance through Anthem Blue Cross Blue Shield and EyeMed.
• Vacation, sick, and holiday programs.
• Pet insurance through the ASPCA.
• Supplemental, spousal, and child life insurance.
• Short- and long-term disability plans.
• 401(k) Savings Plan with matching funds.
• Discounts through 'YouDecide' and hotel room discount programs.

Specific details and eligibility of these programs vary by location and employment status.