Outlet Server - Hard Rock Cafe - $13/Hour + Tips

Position Summary

Under the supervision of the Supervisor – Hard Rock Cafe, a Server provides exceptional personalized service and ensures all guest's needs are met in a prompt and efficient manner. They must set priorities and simultaneously manage multiple tasks. A Server should be able to react to guest requests, challenges, and unusual situations in a skilled manner. They will have the ability to provide intuitive service ensuring VIP guests are consistently wowed. A Server will stay informed and know all Casino facilities and services, special events and local attractions.

Essential Functions

• Create an atmosphere that induces guests to make Hard Rock Casino Rockford their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Greet each guest and provide superior guest service at for all company Food and Beverage operations. Must maintain pleasant and courteous attitude.
• Complete all opening and closing duties.
• Aid bussers in the setting of tables with clean dishes, glasses, and flatware in accordance with approved guest service procedures.
• Present the menu to guest, suggest courses, appropriate drinks, and answer questions regarding food preparation. Offer drinks and take food and beverage orders.
• Have basic knowledge of all houses and call liquor.
• Serve meals to patrons according to established rules or etiquette, working in a family or formal setting. Check for quality after each course. Refill all drinks when needed.
• Buss tables as needed. Remove all dirty dishes and glassware from the guest’s tables during and after each course. Totals bill, presents check, collects settlement, and takes payment to cashier.
• Aid bussers in the clearing of tables and dirty dishes, glasses and flatware in accordance with approved guest service procedures. Transport dish cart to and from service station/steward’s station. Stock server stations with all necessary items.
• Maintain the general cleanliness all public areas, including carpeted and tiled floors, furniture, and waitress stations. Re-supplying provisions on guest tables, all venue areas and waitress stations, including backup glasses, silverware, and dishes.
• Adhere to sanitation standards as outlined by State Law and company. Maximizes profit and guest satisfaction through effective cost controls. Adhere to all three-star standards.
• Work considerately with team members from all departments. Check out with supervisor before leaving at the end of your shift.
• Attend seminars when needed.

Education And / Or Experience Requirements

• A high school diploma or G.E.D. equivalency preferred.
• Two years’ guest service experience in a family or formal dining environment. Casino Food & Beverage experience is strongly preferred.
• Must be able to obtain valid Food Handlers or Bassett certification, (as required), as well as Illinois Gaming license.
• Must be willing to work a flexible schedule.
• Must have good communication skills and always maintain friendly personable attitude.
• Must be at least eighteen (18) years of age.
• Must be able to stand 50% of shift, walk 45% of shift, and sit 5% of shift.

Additional Requirements

• Knowledge Of Casino Food & Beverage experience preferred.
• Table service procedures and table etiquette.
• Ability To Move throughout the business (standing, walking, kneeling, bending) for extended periods of time.
• Make repeating movements of the arms, hands, and wrists.
• Express or exchange ideas verbally and perceive sound by ear.
• Obtain impressions through the eyes.
• Display manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
• Regularly move objects (lift, push, pull, balance, carry) up to 50 pounds / 25 kilograms.
• Turn or twist body parts in a circular motion.
• Tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

Benefits

The benefits offered may vary with employment status. To see our full list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Pay Range

$2 - $25/.Hour