Outlet Retail Associate - Everett Goodwill Outlet

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit organization founded in 1923 that helps people get jobs across Northwest Washington by offering high-quality free job training, education and job placement. Goodwill empowers individuals to overcome barriers to working, by providing comprehensive support and connecting them with life changing job opportunities, ensuring they are career-ready and can support themselves and their families. The organization employs over 2,000 people, operates five job-training centers, 23 nonprofit retail stores and more than 27 donation sites in King, Snohomish, Skagit, Whatcom and Kitsap Counties. Every day, Evergreen Goodwill connects people with the jobs, services and skills they need — because Jobs Change Lives. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI) and are focused on creating a joyful, inclusive and successful organization.

About the role

The Outlet Retail Associate provides excellent customer service by customer engagement, suggestion selling and cashiering in a friendly and professional manner.

Responsibilities

• Proactively acknowledge, greet and help customers in any area of the store.
• Assist customers/donors in a timely and courteous manner by answering questions or directing them to a supervisor.
• Perform accurate Point of Sale (POS) and cash handling, checks, and credit card procedures.
• Responsible for closing out assigned cash drawer and balancing the till at end of shift.
• Merchandise, restock and provide general floor maintenance where needed.
• Assist in tipping of product to bin tables and participate in floor change outs of bin tables.
• Maintain a clean work environment.
• Support team members, assist supervisors as necessary.
• Build and maintain internal and external customer satisfaction.
• Contributes to team effort by accomplishing related results as needed.
• Demonstrates safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.
• Other duties as assigned.

Requirements

• No previous experience or education required
• Some retail and sales experience helpful
• Ability to read, speak and write Basic English and perform basic math skills
• Ability to work with a diverse team
• Able to communicate through standard telephone and wireless audio systems

Skills

• Organizing, sorting, categorizing, counting, adding, subtracting
• Recording data
• Problem solving
• Team player
• Communicating with the public
• Creating written communication
• Ability to communicate effectively both verbally and in writing, including with those who have limited English skills
• Maintain reliable attendance

Benefits

• A health plan that includes medical, dental, vision and prescription coverage
• 100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employees)
• Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
• Flexible Spending Accounts (FSA) Plan
• Roth and 403(b) Retirement Savings Plan program
• Paid vacation, (9) holiday and sick time
• Limited paid time off for Jury Duty and Bereavement Leave
• Employee discounts
• Employee referral bonus
• Employee Assistance Program (EAP)
• Mentorship Program
• Career Advancement Opportunities
• Paid Job Training

Pay

$20.77 per hour

Schedule

Flexible schedule required.