Outlet Host/Hostess - HRC Waikiki

Responsibilities

• The Host is the initial contact with the guests.
• A Host is anyone who greets, seats and pages guests.
• In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
• Opening doors, where applicable
• Welcoming and thanking guests
• Answering questions - accurately and politely
• Maintaining a clean and organized waiting area
• Answering the phone
• Directing guests to areas & restrooms
• Providing security for co-workers, guests and celebrities
• Assisting servers, bussers and managers
• Performing opening, closing & side duties – cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
• Assuring the complete satisfaction of each and every guest
• Creating memorable experiences
• Entertaining guests to create “Raving fans”

Skills

• Remaining calm in a hectic, fast paced environment
• Demonstrating a high level of organization, attention-to-detail and a sense-of-urgency
• Displaying a positive and outwardly friendly attitude toward guests and co-workers

Physical Demands

• Ability to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of time
• Ability to sit for extended periods of time
• Ability to make repeating movements of the arms, hands, and wrists
• Ability to express or exchange ideas verbally and perceive sound by ear
• Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders
• Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 pounds
• Ability to turn or twist body parts in a circular motion
• Tolerance to exposure to heat, cold, chemicals, and loud/noisy environment
• Ability to travel via auto or airplane for long periods of time

Additional Requirements

• Maintaining a well-groomed appearance (“having a plan”)
• Following all uniform guidelines
• P Practicing all general safety & sanitation standards
• Recycling products, where possible
• Maintaining HRC’s 5 core Values and Mission Statement