Outlet Assistant Store Manager

Wayfair is hiring an Assistant Store Manager for our returns Outlet retail store, offering rapid growth, constant learning, and dynamic challenges.

Pay

The salary range for this position is $57,273 - $63,636 per year. The base salary offered may vary depending on location, job-related knowledge, skills, and experience.

Benefits

• Employee discount on Wayfair.com (up to 30%+, varying by product type)
• Full medical, dental, and vision coverage
• Matching 401k
• Competitive compensation

Responsibilities

• Lead and create a best-in-class customer experience as an authentic brand ambassador for Wayfair.
• Assist the Store Manager in building a high-performing, customer-centric team and linking them authentically to all channels.
• Lead and develop a team of Sales Associates to meet sales goals.
• Master and share Wayfair’s brand story with polished communication, professionalism, and personal appearance.
• Recruit, hire, and retain a salesforce that delights customers and drives sales.
• Build a talent pipeline (internal and external) to deliver budgeted sales and exceptional customer experiences.
• Create schedules that ensure best-in-class customer service, meet operational requirements, and are fair for associates.
• Maintain leadership presence through effective floor management and resource allocation.
• Identify customer needs and balance them with operational requirements to meet experience standards.
• Perform opening and closing routines, ensuring the store meets financial goals and service standards.
• Foster a culture of accountability, continuous feedback, and ethical conduct.
• Support and inspire the team daily, treating all personnel with respect, empathy, and inclusion.
• Manage stockroom organization and supply levels to maximize efficiency, safety, and productivity.
• Utilize sales analytics tools to drive store profitability and growth.
• Monitor stock levels, merchandise adjacencies, presentations, signing, and assortment to ensure the sales floor is adequately stocked.
• Maintain visual standards required by Wayfair and Tanger Outlets.
• Participate in operational store activities such as bringing new products to the floor, floor sets, replenishment, substitutions, and general store upkeep.
• Share innovative ideas and solutions to continuously improve team operations.
• Emulate and guide by Wayfair’s People Principles daily.

Requirements

• 3+ years of leadership experience.
• Brick-and-mortar retail experience in furniture or home goods preferred.
• Exceptional analytical, problem-solving, and decision-making skills.
• Proven ability to motivate, influence, and inspire yourself and others.
• Track record of thriving in a fast-paced and changing environment.

Skills

• Excellent verbal communication and active listening skills.
• Strong sales and customer service skills.
• Ability to anticipate customers' needs and recommend merchandise.
• Proficiency in operating and learning point-of-sale (POS) systems.
• Technical acumen to learn necessary software; experience with Google Cloud G Suite (Docs, Sheets, Slides, Forms) preferred.
• Ability to process information and merchandise through computer and POS systems.

Physical Requirements

• Frequently required to stand, walk, talk, and hear.
• Frequently required to handle, feel, and reach with hands and arms.
• Occasionally required to sit, climb or balance, stoop, kneel, crouch, or crawl.
• Must regularly, frequently, or occasionally lift and/or move up to 50 lbs.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Schedule

Store hours are Monday–Saturday 10:00 AM – 9:00 PM and Sundays 10:00 AM – 7:00 PM. Employee shifts may include an hour before or after store hours and up to 4 hours before opening on receiving days. Schedules will be provided a minimum of 2 weeks in advance, with opportunities to trade shifts with teammates as needed.