Outdoorsy Hill Country - Assistant General Manager
About The Role
This role is a dynamic hybrid of High-End Hospitality Management, Event Sales, and Beverage Operations. Supporting the General Manager, you will take full ownership of the day-to-day guest experience while turning our 34-acre retreat into the premier destination for Texas Hill Country gatherings.
Please Note: Hospitality never sleeps! To deliver a 5-star experience during peak guest times, this role requires a flexible schedule, including regular evenings, weekends, and holiday shifts. This is a full-time role reporting directly to the General Manager.
Key Responsibilities & Deliverables
Guest Experience Ownership
5-Star Standard: Take ultimate ownership of the end-to-end guest journey, ensuring every visitor receives a seamless, memorable, and upscale "glamping" experience
On-the-Floor Presence: Maintain a high-visibility presence across the property, actively greeting guests, anticipating needs, and resolving issues on the fly with empathy and professionalism
Review & Reputation Management: Monitor guest feedback and reviews, implementing operational changes to continuously elevate satisfaction metrics and repeat bookings
Sales & Group Growth
Drive Bookings: Proactively identify and close leads for Weddings, Corporate Retreats, and Family Reunions. You will be the face of the property for prospective clients
Site Tours: Conduct professional property walkthroughs of the Bluebonnet Event Barn and luxury tents, painting a vision for high-end, nature-focused events
Revenue Management: Work to meet and exceed quarterly sales targets for group buyouts and event space rentals
Bar & Beverage Program (Sagebrush Bar)
Program Leadership: Oversee the Sagebrush Bar operations, ensuring a curated selection of local Hill Country wines, craft beers, and signature cocktails that reflect our brand
Compliance & Safety
Maintain strict adherence to all TABC regulations. You will ensure all bar staff are certified and that service is handled responsibly and legally
Inventory & Profitability
Manage beverage inventory, COGS (Cost of Goods Sold), and vendor relationships. Proven ability to manage budgets, analyze P&L statements for the beverage program, and implement cost-saving measures without compromising guest experience
Day-to-Day Operations Oversight
Daily Property Rhythms: Serve as the Manager on Duty, leading daily huddles with front-of-house, housekeeping, and maintenance teams to ensure the property is visually stunning and operationally ready
Labor & Scheduling: Manage weekly staff schedules and labor costs, optimizing coverage to balance daily check-ins, steady-state property needs, and high-volume event weekends
Standard Operating Procedures (SOPs)
Continuously refine and enforce operational SOPs to maintain service consistency, from luxury tent turnover standards to opening/closing checklists
Food Safety & Operational Quality
Food Standards: Act as the primary Certified Food Protection Manager. You will ensure all food handling—whether for our boutique snacks or catered events—meets or exceeds Texas health department standards
Staff Training: Oversee that all team members hold valid Food Handler certifications and are trained in upscale service etiquette
Event Execution
"Day-Of" Management: Serve as the lead point of contact for event planners and corporate leads, ensuring a seamless transition from "sales" to "execution"
Vendor Liaison: Coordinate with preferred caterers, florists, and equipment rentals to ensure external partners respect the property and deliver 5-star service
Experience: 4+ years in management, with a heavy focus on daily operations, Food & Beverage (F&B), and Event Sales
The Hospitality Asset: Prior experience in boutique hotels, luxury resorts, or high-end hospitality environments is highly valued and considered a strong asset
Certifications Required:
Current TABC Seller-Server Certification
Current Texas Food Manager Certification (or obtained within 30 days of hire)
Schedule Flexibility: Willingness and ability to work a flexible schedule, including evenings, weekends, and holidays based on business and event needs
Sales & Operational Acumen: Proven track record of hitting sales targets, managing an event lead pipeline, and running tight, efficient daily property operations
Leadership: Experience managing and inspiring a diverse team (Housekeeping, Maintenance, and FOH)
Physical Comfort: Comfort working in an outdoor environment and the physical ability to navigate 30+ acres of terrain in various weather conditions
The "Vibe": You understand the "Outdoorsy" brand—you can talk soil and stargazing with a camper in the morning, manage staff labor metrics at noon, and discuss wine pairings and event contracts with a corporate CEO in the afternoon