Outcome-Focused Business Solutions Engineer

About the role

Serve as a trusted technical and business advisor to Public Sector customer executives, IT leaders, and line-of-business stakeholders, translating strategic priorities into measurable technology outcomes.

Lead strategic discovery sessions and design thinking workshops to uncover customer pain points, define success metrics, and co-create solution roadmaps.

Architect comprehensive, end-to-end solutions that integrate Cisco's diverse platforms into scalable, secure, and cost-effective customer environments.

Own the technical strategy and solution narrative across the full sales cycle — from opportunity creation through discovery, validation, deployment, and value realization.

Orchestrate virtual teams of specialists, partners, and engineering resources to accelerate opportunities and ensure customers realize the intended value of deployed solutions.

Drive long-term customer success by aligning technology investments with business transformation, competitive displacement, and revenue growth.

Responsibilities

• Translate business outcomes into technical strategies, architectures, and actionable execution plans.
• Facilitate design thinking workshops, discovery sessions, or collaborative solution-development engagements.
• Develop multi-year technical strategies, transformation roadmaps, and cross-architecture solutions.
• Collaborate with virtual teams of specialists, partners, and engineering resources to deliver solutions.
• Ensure customers realize the intended value of deployed solutions and drive long-term customer success.

Requirements

• 8+ years of experience in a technical sales, solutions engineering, business solutions architecture, or enterprise architecture role.
• 8+ years of experience designing and articulating complex, end-to-end architectures within enterprise environments.
• Deep knowledge of Cisco's portfolio, including networking, security, AI, cloud, and observability.
• Proven success in consultative, outcome-based selling and value engineering.
• Experience facilitating design thinking workshops, discovery sessions, or collaborative solution-development engagements.
• Self-starter who thrives with autonomy and drives initiatives forward in a fast-paced, matrixed environment.
• Experience delivering compelling customer presentations to both technical and executive audiences.
• Familiarity with enterprise architecture frameworks, design thinking methodologies, and agile practices.
• Experience influencing product roadmaps by sharing customer insights with engineering and product teams.

Preferred Qualifications

• MBA and CCIE strongly preferred.
• Bachelor's degree in Computer Science, Information Technology, Engineering, Business Administration, or equivalent practical experience.

Skills

• Strong executive presence with the ability to build credibility and trust with senior IT leaders, and business decision makers.
• Experience working in a high-energy, matrixed environment.
• Ability to work autonomously and drive initiatives forward in a fast-paced environment.
• Experience with Cisco's portfolio, including networking, security, AI, cloud, and observability.
• Experience with enterprise architecture frameworks, design thinking methodologies, and agile practices.
• Experience influencing product roadmaps by sharing customer insights with engineering and product teams.

Benefits

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.

Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.

For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.

Employees On Sales Plans Earn Performance-based Incentive Pay On Top Of Their Base Salary, Which Is Split Between Quota And Non-quota Components, Subject To The Applicable Cisco Plan.

For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined.

Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements.