Outbound Warehouse Supervisor

Responsibilities

• Supervise daily outbound processes including picking, packing, manifesting, validating deliveries, staging, loading, and shipping, ensuring accuracy and efficiency.
• Supervise and direct outbound associates across assigned work areas, ensuring labor is properly aligned to daily volume, priority orders, business-specific requirements, and service level expectations.
• Manage outbound processes such as waving, allocation, order flow, shipment validation, and compliance with customer-specific requirements.
• Monitor and analyze key performance indicators (KPIs) including productivity, accuracy, backlog, labor utilization, and SLA performance; escalate issues and recommend corrective actions.
• Utilize Warehouse Management System (WMS) tools and reporting to track workflow, identify bottlenecks, and ensure process compliance.
• Ensure adherence to standard operating procedures, safety standards, routing requirements, and company policies across all outbound activities.
• Communicate effectively with management and cross-functional teams to resolve issues and maintain operational continuity.
• Train, coach, and develop the outbound team, including cross-training, performance management, and fostering a culture of accountability and continuous improvement.
• Maintain accountability for time and attendance, payroll accuracy, monthly one-on-one meetings, and annual LEAP reviews.
• Support operational performance and safety by assisting during high-volume periods including safely handling bins weighing approximately 55 lbs., addressing workflow disruptions, conducting root-cause analysis for issues, and maintaining a safe, compliant work environment.
• Foster a culture of safety, accountability, urgency, and continuous improvement, ensuring compliance with all safety standards and company policies.

  Requirements

  • A high school diploma or GED.
  • 3+ years of warehouse, distribution, or related operations experience required; prior supervisory or team lead experience preferred.
  • Outbound warehouse experience preferred, including picking, packing, shipping, manifesting, loading, order validation, and customer compliance processes.
  • Warehouse Management System experience preferred.
  • Ability to lead, coach, and hold associates accountable in a fast-paced distribution environment.
  • Strong verbal and written communication skills, with the ability to communicate clearly and professionally across all levels of the organization.
  • Strong problem-solving skills with the ability to identify issues, escalate appropriately, and support corrective action.
  • Ability to use data, system reports, and daily performance indicators to monitor workflow and support operational decisions.
  • Proficient computer skills, including Microsoft Excel, Word, and Outlook.
  • Organized, detail-oriented, and able to multi-task and prioritize competing operational needs.
  • Positive attitude with a willingness to contribute to a safe, respectful, and productive work environment.
  • High sense of urgency, accountability, and follow-through.
  • Must be able to lift and/or move up to 55 lbs. at times, with or without reasonable accommodations.