Outbound Support Specialist

About the role

apree health is on a mission to build the first integrated health network that combines data-driven personalization, a coordinated care model, and aligned incentives to unlock value and make life better for those we serve. Our health navigation platform connects with hundreds of health vendors, benefits resources, and plan designs, giving rise to the world’s first comprehensive app for all health needs.

Responsibilities

• Represent apree health, our clients and partners to internal and external customers with World Class Service
• Conduct Outbound Business to Consumer (B2C) calls in a health care setting
• Utilize enthusiastic and inspirational techniques where the objective is to motivate the member to act upon known discrepancies in their care
• The Specialist will be responsible for navigating the member through their medical health benefits
• Take ownership of resolving customer service and healthcare navigation issues from start to finish; going above and beyond to accommodate our customers’ employees within the boundaries of our established guidelines
• Accurately and completely interpret and explain insurance documents such as Explanation of Benefits (EOB), Medical Billing and work on the employee’s behalf to facilitate understanding or correction of any discrepancies
• Schedule appointments with physician office staff on behalf of the member
• Recommend & educate members on next best actions, benefit programs, services or preventive care activities
• Anticipate the need and locate resources for the removal of barriers to care for the employees of our customers whenever possible
• Document interaction details in Salesforce CRM system
• Ability to work with 3rd party business partners as an advocate for the employees of our customers and stay within the designated scope of responsibilities
• Exhibit a high level of familiarity with our applications and their functionality
• Provide navigation and interpretation of insurance details to employees of High Touch customers including but not limited to: coordination of benefits, new or changing health benefit plans, steerage to appropriate level of care, connecting to high quality, in-network providers and applicable facilities
• Adhere to all applicable HIPAA, and other privacy guidelines and applicable laws
• Meet the goals established for the position in the areas of: call quota, attendance and other performance criteria
• Respond to customer service requests within established SLA's via email, phone, live chat, etc.
• Other related duties as assigned

Requirements

• Bachelor's degree preferred in a relevant field or equivalent work experience
• Previous experience preferred in the following areas: healthcare contact center, health care provider, health care billing, wellness, and/or other health care setting
• Relevant outbound calling experience in telemarketing or telesales
• Experience in a healthcare or insurance customer service position is a plus
• Proven customer service skills, professional work ethic and a desire to grow within the wellness profession
• Laser-focused customer attention and dedication to rapid problem solving and thoughtful responses
• Detail-oriented with a strong focus on accuracy and adherence to compliance regulations
• Impressive organizational skills and attention to detail
• Adept at juggling multiple tasks and customer support requests at the same time
• Ability to work both independently and as a member of the team
• Strong communication skills, both verbal and written
• Familiarity with online google suite application tools; Salesforce Service Cloud is a plus
• Experience with assisting customers utilizing mobile digital applications
• High tolerance for changing fast-paced environment and ability to adapt
• Positive, friendly, and professional demeanor with customers
• Must be able to work 40 hours per week
• Spanish speaker a plus

Pay

The anticipated base salary range is $17.10 to $25.65 per hour. Actual compensation will be determined based on factors including experience, skills, qualifications, geographic location, internal equity, and business needs.

Schedule

Monday–Friday, shifts between 5:45 AM–7:00 PM MST. Shifts will be assigned after training. Willingness to work weekends/evenings and occasional overtime, although this is rare.

Benefits

• Medical, Dental, Vision
• 401(k)
• PTO
• Paid Holidays (Day 1 eligibility)

Must be able to start on September 28, 2026 and be present for all training for the following six weeks. Training is fully paid and benefits start on day one. Only candidates available to work Monday through Friday between 5:45 AM - 7:00 PM MST will be considered. Must successfully complete training with 100% attendance.