Outbound Sales Specialist

About the Role

The position is responsible for engaging current and prospective customers by selling residential services for home phone, long-distance, internet, and video products through outbound dialing. The agent must be self-motivated, have a thorough understanding of products and services offered by altafiber, work in a fast-paced environment, display exceptional customer service, and consistently meet sales goals.

Responsibilities

• Utilize outbound dialing with a focus on customer acquisition, upgrading current customers, and upselling.
• Initiate and obtain sales through lead lists while meeting productivity metrics.
• Assess customer's entertainment and communication needs, offering solutions or bundles from altafiber.
• Effectively multi-task between account management, providing feedback to customer responses, offering solutions, discussing product options, and generating service through multiple ordering systems.
• Negotiate products and services offered by altafiber utilizing promotional offers generated by marketing.
• Place orders for new service and/or changes to existing service through multiple internal ordering systems.
• Maintain, track, change, and input leads through SalesForce.com.
• Take direction from upper management and complete administrative duties.
• Develop and maintain relationships with current customers; follow up by email/phone thanking them for their business and informing them of altafiber’s referral program.

Requirements

• Four years of High School or equivalent.
• 0 to 2 years of experience.
• Prior experience in sales or marketing highly preferred.
• Prior experience in telecommunications preferred.
• Prior experience in a call center preferred.
• Strong organizational and time management skills preferred.

Skills

• Excellent oral, written, and interpersonal communication skills.
• Knowledge of Microsoft programs and applications.
• Ability to work independently within a team environment with minimal supervision, adhering to performance measurements and sales goals.
• Proficient problem-solving and analytical skills.
• Demonstrated success working in a sales environment.

No supervisory responsibility.