Outbound Products Coordinator

Summary

We're seeking a detail-oriented and customer focused Outbound Products Coordinator to keep our products moving and our clients happy.

Requirements

• Experience: Shipping, logistics, or customer coordination (manufacturing a plus)
• Communication: Strong communication skills and knack for building customer trust
• Software: Proficiency with CRM or tracking software
• Education: High School Graduate
• Driver's License: Required

Essential Functions

• Coordinate outbound shipments of sheet metal products - on time, every time
• Be the main point of contact for customers on order status and delivery updates
• Track all communications and activities in our CRM and project tools such as JobBOSS and Trello
• Work with production, quality, and logistics teams to resolve issues before shipping takes place
• Prepare shipping docs and manage carrier relationships
• Thrive in a team setting and work independently after sufficient training

Physical & Mental Demands

• Perform tasks requiring standing, bending, and reaching for extended periods
• Maintain physical stamina to meet production goals in a fast-paced environment
• Adhere to safety protocols to prevent injuries during material handling and equipment operation

Work Environment

This role requires working in the fabrication shop which can reach high temperatures without air conditions. This role requires exposure to loud noise levels, so ear protection is required.