Outbound Product Manager (GTM / Scaling)

Overview

1-800-GOT-JUNK? is seeking an experienced Outbound Product Manager (GTM / Scaling) based in Kansas City. Reporting to the Commercial (B2B) Product Management team, this role involves orchestrating complex product launches, collaborating with cross-functional teams, and ensuring seamless adoption and customer satisfaction.

Responsibilities

• Pilot Selection & Alignment: Lead the identification of franchise cohorts and manage stakeholder kick-off calls to align cross-functional teams on product positioning, value, and operational needs.
• Enablement & Pilot Readiness: Validate operational readiness workflows in partnership with cross-functional teams, building and delivering pilot-phase enablement tools and initial training materials.
• Feedback Strategy & Execution: Design and execute the strategy for collecting structured franchise feedback during pilot and pre-scaling phases to inform product iterations.
• Cross-Functional Launch Support: Collaborate with cross-functional teams to support the broad rollout expansion and system-wide scale plans, transitioning ownership to them.
• Operational Scale & Engineering Unblocking: Serve as the primary operational point of contact for field escalations during major rollouts, managing version tracking and long-tail rollouts to eliminate deployment bottlenecks for engineering teams.
• Own & Manage the product deployment tracker.

Requirements

• 3 years of experience in a similar execution (GTM / Scaling) focused outbound product manager role.
• Proven track record in managing product deployment lifecycles from concept to launch and post-launch support in an agile, product trio/triad environment.
• Demonstrated success in leading cross-functional teams to achieve product adoption and user readiness goals.
• Experience in developing and refining operational processes, playbooks, and training materials.
• Proficiency in gathering, analyzing, and reporting on product performance metrics and user feedback.
• Demonstrated success in functioning as a liaison between product and Franchise/corporate teams.
• Strong leadership and influencing skills, capable of driving consensus and commitment across various departments.
• Excellent problem-solving abilities, with a focus on delivering practical and scalable solutions.

What You Bring

• Exceptional communication skills to simplify technical concepts for diverse audiences.
• A relentless advocate for user success, ensuring seamless adoption and ongoing customer satisfaction.

Work Environment

The team follows a hybrid work model that balances flexibility with in-person collaboration. Employees are expected to work from the office several days each month, with scheduled team collaboration and company connection days to support alignment, teamwork, and business priorities.

Compensation & Benefits

• Competitive Salary (actual salary offered will be commensurate with education, experience, and internal parity).
• Total Compensation Package designed to support your financial, personal, and professional well-being, including:
• Participation in our Company Profit Sharing Program
• Comprehensive Extended Health & Dental Benefits
• Generous Paid Time Off, including annual vacation and personal days
• Hybrid Work Environment, offering flexibility to work both remotely and from our corporate offices
• Professional Development Opportunities to support ongoing career growth
• Access to Health and Wellness Programs

Hiring Process

• Pre-Screen: Let's talk about your experience, goals, and excitement for this role!
• Interviews: Two or more interviews with different team members, including structured competency & scenario-based questions.
• Presentation/Assessment: Presentation/Assessment
• References & Background Check: References & Background Check

About Us

We are proud to be one of the Best Workplaces in Canada 15 times! Learn more about why we are so successful and what sets us apart: Watch our video. Connect with us on social media: 1800gotjunk.com, wow1day.com, shackshine.com.