Outbound Manager (2nd Shift)

Job Summary

At WebstaurantStore, we're not just the #1 name in restaurant supply and equipment. We’re a team of innovators, problem-solvers, and go-getters. Now, we’ve brought that energy to Hagerstown with our brand-new 1.2 million square foot distribution center at the Currwood Logistics Center. Conveniently located near Interstates 70 and 81, this high-tech facility is the hub of our northeast operations and a big part of our future. We’re looking for an Outbound Manager who’s ready to roll up their sleeves, lead with heart, and help shape the future of our shipping team. You’ll take the lead during your shift, overseeing picking, packing, and indirect operations with a focus on accuracy, efficiency, and delivering a customer experience that truly stands out. You’ll report to the Outbound Operations Manager and work closely with fellow managers across shifts, along with leaders in Inbound and Inventory Control, to ensure smooth operations and tackle challenges together.

Responsibilities

• Manage the day-to-day operations within the Outbound department, including Picking, Consolidation, Packing, QA, and other indirect roles.
• Ensure that the team is consistently focused on achieving a high degree of quality, efficiency, and accuracy to satisfy our customer base.
• Train, coach, develop, and hold accountable up to X employees to achieve operational metrics and satisfy the needs of the distribution center.
• Monitor daily, weekly, and monthly metrics for the receiving department; identify and resolve operating issues as needed.
• Provide clear and frequent communication to all teams regarding company policies and procedures.
• Lead weekly and monthly meetings to share information including metrics review, areas of improvement, employee relations issues, and provide updates on any initiatives and related projects.
• Analyze opportunities for improvement including productivity growth, cost reduction, damage mitigation, and increased process efficiency.
• Ensure the timely completion of all employee performance reviews and provide frequent and constructive feedback to all team members in accordance with the Great Employees Only philosophy.
• Interact with employees regularly to promote a high level of engagement and ensure all safety regulations are followed.
• Promptly complete all admin duties relating to employee management to the expected standard.
• Collaborate with the leadership team within the building to meet the needs of the DC and foster a team mentality.
• Create development plans for employees to generate engagement and a leadership bench, with a focus on Team Leaders.
• Maintain a high level of integrity and honesty, embodying the core values of the company and modeling them for our employees.

Language Skills

We require a business proficiency in the ability to read, write, and communicate in English.

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

• Minimum of 2 years of relevant experience in operations management; 2-3 years’ experience with outbound management preferred.
• Experience working in a distribution environment preferred.

Education

This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• At our organization, we believe in the power of transparent, open communication. Our team thrives in an environment where information is freely shared, feedback is constructive, and everyone's voice is heard.
• We encourage active listening and thoughtful responses, where each individual feels valued, empowered, and confident to contribute to discussions, whether in meetings, emails, or casual conversations.

Benefits

• Medical
• Dental
• PPO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance Available at HQ Locations Only
• On-Site Fitness Centers
• Dog-friendly Offices