Outage Coordinator

About Us

Potelco, Inc., a subsidiary of Quanta Services, Inc. (NYSE: PWR), was founded in 1965. We specialize in engineering, procurement, and construction (EPC) services, including designing, estimating, material acquisition, project management, construction, emergency power restoration, system maintenance, and similar services. Our expertise is in power, transmission, distribution, and substation projects. We are a leading full-service provider of power infrastructure, construction, and support services in utility and energy contracting throughout the Pacific Northwest and neighboring states. We work with some of the region’s largest energy companies to modernize electric systems, move toward decarbonization, and maintain thousands of miles of overhead and underground lines serving millions of residential and commercial customers. We uphold high safety, productivity, and reliability standards while providing current and forward-thinking energy infrastructure, delivery, and solutions.

About This Role

Potelco, Inc. seeks an Outage Coordinator to join the team in Sumner, WA. This role coordinates 24/7 Potelco emergency response crew requests, provides incident-specific support, coordination, prioritization, tracking, and invoicing for emergency response work received from customers to Potelco Operations. This role will be on a night shift schedule and training occurs in Sumner, WA on the day shift. The schedule consists of 7 days on; 7 days off.

Responsibilities

• Emergency Response (75%):
  • Initiate and coordinate 24/7 emergency crew requests with operation crews.
  • Provide incident-specific support, coordination, prioritization, tracking, and invoicing for emergency response work received from customers to Potelco Operations.
  • Schedule Hydro-Vac Trucks outside of normal business hours.
  • Communicate professionally with internal and external teams.
• Administrative Duties (25%):
  • Create job-specific details.
  • Monitor estimated time of restoration and work with internal and external teams to adjust time as needed.
  • Utilize Microsoft Suite and customized vendor applications for job-related tasks.
  • Work in a collaborative space to quickly and effectively solve issues.

Requirements

• High school diploma or equivalent.
• Ability to think analytically and problem-solve independently.
• Familiarity with Microsoft Office 365 and various tracking software (training provided).
• Ability to work storms, weekends, holidays, and on-call (this is a 24/7 department).
• Ability to multitask and communicate effectively.
• Ability to prioritize based on size and scope of jobs.
• Ability to function as a team player within a great team.
• Must have reliable transportation.
• Willingness to venture outside of comfort zone and learn.

Benefits

• 401(k) with matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Pay

The pay for this role ranges from $28.00 to $32.00 per hour, depending on experience.