Otisline Customer Service Representative

Communities

Location is Bloomfield, CT, however, a hybrid remote work arrangement is an option once fully trained and productive.

Responsibilities

• Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud.
• Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate.
• Work on other tasks as necessary such as elevator phone programming and continuous improvement activities.

Requirements

• A high school diploma.
• A dedicated workspace and high-speed internet.
• Excellent customer service skills, including professional phone etiquette and the ability to handle difficult customers and trapped elevator passengers.
• A strong familiarity with computers and basic application familiarity.
• Excellent communication skills, including speaking, listening, and writing, as well as attention to detail and the ability to follow standard processes and procedures.
• The ability to attain and maintain department performance metrics (such as call handle time, schedule adherence, and quality monitoring).
• The ability to adhere to assigned work schedules, including but not limited to assigned shift, hours, and days off.
• The ability to work rotational scheduled weekends and holidays.
• The ability to type at least 25 wpm with accuracy.
• The ability to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends, and holidays.
• The ability to adhere to Otis’ absolutes of safety, ethics, and quality.
• French/English language required.

Qualifications

• Ability to work well in a call center and team environment and understand shift work and its requirements; including willingness to handle evening shifts, weekends, and holidays.
• The ability to adhere to Otis’ absolutes of safety, ethics, and quality.
• French/English language required.

Skills

• Customer service skills.
• Computer proficiency.
• Communication skills.
• Attention to detail.
• Standard processes and procedures.
• Call handling skills.
• Service dispatching.
• Elevator phone programming.
• Continuous improvement activities.

Benefits

(CSR) duties include: On a typical day, you will:

• Receive, document, and process service requests from customers, mechanics, elevator phones, and Otis local offices utilizing Salesforce Service Cloud.
• Ensure the timely dispatching of service mechanics and escalate requests to Otis field management as appropriate.
• Work on other tasks as necessary such as elevator phone programming and continuous improvement activities.

Pay

The salary range for this role is $42,000.00 a year.

Schedule

Shift differential pay is offered for hours worked outside 1st shift/weekdays.

Benefits

Regular attendance, including the ability to start assigned shift on-time, is mandatory.

Equal Opportunity Employer

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law.