OT Systems Engineer

About the role

We’re looking for a dependable OT Systems Engineer to support and enhance MPW’s operational technology environments across industrial and field operations. This role is responsible for maintaining secure, reliable OT connectivity, supporting HMI systems, and ensuring seamless integration between industrial controls, networking infrastructure, and Rockwell Automation platforms.

Responsibilities

• Deploy, configure, and maintain Cradlepoint routers and industrial connectivity infrastructure supporting remote operational sites.
• Monitor and troubleshoot communication paths between HMIs, PLCs, cloud systems, and industrial equipment.
• Implement redundancy, failover capabilities, and health monitoring solutions for OT communication systems.
• Manage the full lifecycle of MPW HMI hardware, including imaging, deployment, patching, upgrades, and replacements.
• Standardize and maintain OT software configurations across all deployed HMI systems.
• Configure and support Rockwell Automation platforms including FactoryTalk View, Studio 5000, and RSLinx.
• Collaborate with controls engineers to integrate HMIs with PLCs, sensors, and industrial control equipment.
• Maintain validated configuration sets, software version control, and OT system documentation.
• Provide Tier 2 and Tier 3 support for OT system failures, connectivity interruptions, and PLC/HMI communication issues.
• Perform root-cause analysis and implement long-term corrective actions for recurring operational technology issues.
• Support OT technology deployments including network setup, HMI installation, and industrial control integration.
• Participate in proof-of-concept testing, continuous improvement initiatives, and system optimization projects.
• Assist with IT and industrial control system integration projects across operational facilities.
• Train and support operations personnel on OT systems, connectivity standards, and best practices.
• Assist with on-call rotations supporting business-critical operational technology systems.
• Travel to operational and industrial sites as needed for troubleshooting, upgrades, deployments, and support activities.

Requirements

• Associate or bachelor’s degree in Engineering, Information Technology, Industrial Automation, or related experience in operational technology environments.
• Minimum 3–5 years of experience supporting industrial control systems, HMIs, OT infrastructure, or industrial networking environments.
• Working knowledge of industrial communication protocols including EtherNet/IP, Modbus TCP, and CIP.
• Experience supporting Rockwell Automation software including FactoryTalk View ME/SE, Studio 5000/Logix Designer, and RSLinx Classic or Enterprise.
• Familiarity with Cradlepoint or similar industrial cellular networking platforms and remote connectivity solutions.
• Understanding of PLC/HMI integration, industrial communications, and OT troubleshooting methodologies.
• Ability to sit, stand, walk, and work on computers or industrial equipment for extended periods during standard and extended shifts.
• Ability to lift and carry equipment up to 40 pounds, install hardware, manage cabling, and work around industrial machinery and operational environments.
• Ability to travel to operational sites, work occasional evenings or weekends, and respond to urgent OT support needs when required.