OSR Support Associate

About the role

The OSR Support Associate plays a crucial role in supporting Outside Sales Representatives by handling various administrative tasks and ensuring smooth customer interactions.

Responsibilities

• Support Outside Sales Representatives with daily sales activities and customer account management.
• Write tickets for stock and specially ordered products.
• Prepare quotes for stock and non-stock products.
• Process special orders and purchase orders with vendors and stores.
• Monitor and manage assigned open orders and department purchase orders.
• Cook up deliveries and credit pick-ups.
• Coordinate deliveries and credit pick-ups.
• Receive and process store shipments in the computer system.
• Deliver products to jobsites as needed.
• Forward order confirmations, invoices, and credits to appropriate parties.
• Aid in resolving customer product or order issues.
• Provide excellent customer service and maintain strong communication with customers, vendors, and team members.

Requirements

• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer and data entry skills.
• Ability to work independently and as part of a team.
• Knowledge of hardware, lumber, and building materials preferred.
• Previous sales support, customer service, or building materials experience preferred.
• Ability to prioritize tasks and meet deadlines.
• Professional attitude with strong problem-solving skills.
• Valid driver’s license preferred for occasional deliveries to jobsites.

Qualifications

• High school diploma or equivalent.
• Experience in a similar role preferred.

Skills

• Strong organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to multitask and work in a fast-paced environment.
• Basic computer and data entry skills.
• Ability to work independently and as part of a team.
• Knowledge of hardware, lumber, and building materials preferred.
• Previous sales support, customer service, or building materials experience preferred.
• Ability to prioritize tasks and meet deadlines.
• Professional attitude with strong problem-solving skills.
• Valid driver’s license preferred for occasional deliveries to jobsites.

Benefits

• Participate in our ESOP (Employee Stock Ownership Plan).
• Competitive pay.
• Group Term Life, AD&D, and STD.
• Additional Voluntary Life, AD&D, and LTDP.
• Paid Time Off & Holiday Pay.
• Flexible Spending Accounts.
• 401(k) Plan.
• Scholarship & Tuition Assistance Programs.
• Employee Assistance Program.

Pay

Compensation is commensurate with experience.

Schedule

Hours are flexible to accommodate a variety of lifestyles.