OSP Field Engineer

About the role

As a key member of our team, you will be responsible for managing and resolving customer inquiries and issues promptly and effectively. Your role will involve responding to emails, phone calls, and social media messages, ensuring that all interactions are handled with professionalism and empathy.

Responsibilities

• Handle incoming customer inquiries via email, phone, and social media platforms.
• Resolve customer issues efficiently and provide satisfactory solutions.
• Document all interactions and escalate complex issues to appropriate departments.
• Monitor customer satisfaction levels and make improvements based on feedback.
• Collaborate with cross-functional teams to ensure seamless service delivery.

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field.
• At least 2 years of experience in customer service or a related field.
• Excellent communication skills, both written and verbal.
• Strong problem-solving and organizational skills.
• Proficiency in Microsoft Office Suite.

Qualifications

• Experience in a fast-paced environment.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of CRM systems is a plus.

Skills

• Customer service skills.
• Technical proficiency in email and social media management.
• Attention to detail.
• Effective time management.

Benefits

• Competitive salary commensurate with experience.
• Flexible work schedule.
• Professional development opportunities.
• Health insurance coverage.
• Employee discounts.

Pay

Commensurate with experience.

Schedule

Full-time position.