OSP Construction Field Technician

About the role

Tower Engineering Professionals seeks a dynamic and experienced professional to join our team. This role is responsible for managing client relationships and ensuring timely and high-quality responses to inquiries.

Responsibilities

• Manage client relationships to ensure satisfaction and loyalty
• Respond promptly and accurately to client inquiries and requests
• Collaborate with internal teams to resolve issues and provide solutions
• Monitor and maintain positive communication with clients
• Ensure all communications adhere to company policies and standards

Requirements

• Bachelor's degree in Business Administration, Communications, or a related field
• At least 3 years of experience in customer service or a related field
• Strong written and verbal communication skills
• Ability to work independently and manage multiple tasks simultaneously
• Proficiency in Microsoft Office Suite

Qualifications

• Excellent interpersonal and problem-solving skills
• Ability to handle sensitive and confidential information
• Experience with CRM systems is a plus

Skills

• Customer service skills
• Communication skills
• Problem-solving skills
• Time management skills

Benefits

• Competitive salary
• Flexible schedule
• Professional development opportunities
• Health insurance benefits
• Retirement plan

Pay

Salary range: $50,000 - $70,000 annually

Schedule

Full-time position with flexible hours to accommodate client needs