Orthopedics- Medical Assistant

Patient Access Functions

• Accepts and returns patient calls under the supervision of the nurse or Provider, using appropriate telephone etiquette that leaves the patient feeling his/her questions were addressed in a kind, professional, and helpful manner
• Schedules appointments and completes orders for patients for appointments, procedures, tests, and/or consultations with other Providers as requested by the Provider
• Serves as a backup to the Patient Access Coordinator, assisting in all functions as needed to promote efficient office flow

Clinical Direct Functions

• Completes Chart Prep as required
• Documents patient's chief complaint, medical history and completes pertinent forms
• Performs Orthopedic related diagnostics such as extremity CSMT (circulation, sensation, motion, temperature), assessments and Doppler pulse checks as appropriate
• Affords assistance in minor procedures such as suturing and suture removals, dressing changes, casting, immobilization and compression wraps
• Practices aseptic and sterile techniques as needed
• Prepares and administers medications as directed by a Provider utilizing medication safety practices such as the 5 R's of Right Med, Right Dose, Right Patient, Right time, Right Route
• Provides the patient with educational materials as requested by the Provider
• Instructs patients about medications, diet, and exercise, and follow-up instructions

EMR Utilization Functions

• Utilizes the current Electronic Health Record to complete the documented Best Practice Workflows accurately
• Documents and updates the patient's medical history within the EMR guidelines, including: vital signs, past medical history, social history, surgical history, family medical history
• Completes the daily work list (order tracking, tasking, document import) providing timely care and response to the patients

Clinical Support Functions

• Performs pre-visit planning in a manner that optimally prepares the Provider for an efficient appointment
• Greets patients in a professional, friendly manner, escorting them to exam rooms
• Prepares/instructs/positions and drapes the patient, leaving the affected area accessible for the Provider to examine
• Ensures the Provider is on schedule being mindful of emergencies and unexpected interruptions
• Prepares specimens and documentation for processing or transportation
• Cares, cleans, and sterilizes equipment per instruction or established procedures
• Orders medical supplies and medication/immunizations as needed, and keeps exam rooms and bathrooms stocked
• Calls orders to pharmacies for medications utilizing the prescription refill policy and procedure under the direction and supervision of the Provider
• Completes and processes referrals, pre-certifications or pre-approvals as needed
• Prepares the examination room with needed supplies, instruments, and equipment and maintains room in a clean manner

Organizational Expectations

• Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift
• HIPAA: facilitates to maintain patient confidentiality
• Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect
• Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments
• Safety: Practices workplace safety daily

Employee Engagement

• Actively participates in all hospital Service Excellence initiatives and trainings
• Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes
• Completes all required annual education on or before the due date

Knowledge, Skills and Abilities

• Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers
• Ability to effectively manage considerable mental stress
• Ability to express or exchange ideas by means of the spoken word
• Ability to receive detailed information through oral communication
• Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner
• Familiarity with computer and other business machines

Qualifications

• Job License and Certification: BLS required