Orthopedic Medical Assistant

Patient Access

Accepts and returns patient calls under the supervision of the nurse or Provider, using appropriate telephone etiquette that leaves the patient feeling their questions were addressed in a kind, professional, and helpful manner.
Schedules appointments and completes orders for patients for appointments, procedures, tests, and/or consultations with other Providers as requested by the Provider.
Serves as a backup to the Patient Access Coordinator, assisting in all functions as needed to promote efficient office flow.

Clinical

Completes Chart Prep as required. Documents patient's chief complaint, medical history and completes pertinent forms.
Performs Orthopedic related diagnostics such as extremity CSMT (circulation, sensation, motion, temperature), assessments and Doppler pulse checks as appropriate.
Affords assistance in minor procedures such as suturing and suture removals, dressing changes, casting, immobilization and compression wraps. Practices aseptic and sterile techniques as needed.
Prepares and administers medications as directed by a Provider utilizing medication safety practices such as the 5 R's of Right Med, Right Dose, Right Patient, Right time, Right Route.
Provides the patient with educational materials as requested by the Provider. Instructs patients about medications, diet, and exercise, and follow-up instructions.

EMR Utilization

Utilizes the current Electronic Health Record to complete the documented Best Practice Workflows accurately.
Documents and updates the patient's medical history within the EMR guidelines, including: vital signs, past medical history, social history, surgical history, family medical history.
Completes the daily work list (order tracking, tasking, document import) providing timely care and response to the patients.

Compliance

Facilitates to maintain patient confidentiality.
Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect.
Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.

Organizational Expectations

Attendance: Attendance is an essential job function; employee comes to work daily, on time, and completes scheduled shift.
HIPAA: facilitates to maintain patient confidentiality.
Internal communication: contributes to positive team performance and a culture of service excellence through effective communication, active listening, and respect.
Interpersonal relationships: maintains appropriate interpersonal relationships with staff, patients, and visitors at all times. Works as a team member with other departments.
Safety: Practices workplace safety daily.
Employee Engagement: Actively participates in all hospital Service Excellence initiatives and trainings. Attends and participates in a minimum of 50% department staff meetings and signs off on review of 100% department staff meeting minutes. Completes all required annual education on or before the due date.

Knowledge, Skills and Abilities

Individuals must possess these knowledge, skills, and abilities or be able to explain and demonstrate that they can perform the primary functions of the job, with or without a reasonable accommodation, using some combination of skills and abilities and possess the necessary physical requirements, with or without a reasonable accommodation, to safely perform the essential functions of the job.
Minimal physical effort required with occasional light lifting to a maximum of 25 pounds; stooping; and pick, pinch, type, or otherwise work primarily with fingers.
Ability to effectively manage considerable mental stress.
Ability to express or exchange ideas by means of the spoken word.
Ability to receive detailed information through oral communication.
Ability to communicate effectively with co-workers and convey information in a clear, concise and accurate manner.
Familiarity with computer and other business machines.

Qualifications

Graduate of approved Medical Assistant Program preferred.
One to two years' experience in the medical field unless successful completion of an accredited Medical Assistant Program.
BLS required.