Orthodontics Leader in Training

Position Summary

The Leader in Training helps ensure that all aspects of the practice operate fluidly and effectively. This position conducts and helps train associates on establishing the highest level of patient care and satisfaction, including resolving patient complaints. Assist the Office Manager and Assistant Office Manager in evaluating the trainee for effectiveness of training and individual employee growth. This position will also learn the roles and responsibilities of an Assistant Office Manager and Office Manager. This position will serve as a trainer, patient care coordinator, patient account service representative or other administrative.

Essential Functions

• Learns to lead and oversee daily office operations, including doctors and administrative and clinical staff, patient interactions, scheduling, and short-term office planning.
• Learns to determine work schedules and work assignments for doctors, and administrative and clinical employees.
• Develops and spearheads the practice, providing employees with constructive feedback to improve individual and team morale.
• Provides written and oral instruction or feedback to employees to enhance employee relations.
• Creates an environment conducive to achieving practice performance goals.
• Aids in the development of administrative and clinical training materials and programs.
• Maintains daily, weekly, and monthly employee performance, giving feedback and/or performance improvement plans.
• Prepares and delivers timely administration of all paperwork and reports.
• Liaises with the Maintenance Department, ensuring office fixtures, furnishings, grounds, and attendant repairs are timely reported and performed, and adequate administrative and clinical supplies are on-site.
• Serves as a liaison to the Dental Depot mission statement by providing a positive example for staff.
• Communicates respectfully and courteously with patients, vendors, and employees.
• Proficiently uses conflict resolution and problem-solving techniques to manage interpersonal office conflict and patient complaints.
• Increases knowledge and skills through self-study and other education.
• Completes annual education and/or licensing requirements if applicable.
• Maintains dependable job attendance and can be relied upon to follow through with assigned tasks.
• Complies with: Dental Depot policies and procedures; OSHA policies, procedures, rules, and regulations; and HIPAA policies, procedures, rules, and regulations.