Orthodontic Treatment Coordinator

Responsibilities

• Create a welcoming, positive experience for patients—especially children and their families
• Conduct consultations to review patient history, treatment goals, and concerns
• Collaborate with doctors to develop and present treatment plans
• Clearly explain financial responsibilities, insurance benefits, and payment options
• Communicate Medicaid approvals/denials and handle private pay/self-pay arrangements
• Schedule treatments and ensure proper co-pay documentation and payment agreements
• Provide ongoing communication and support to patients throughout treatment
• Assist the clinical team as needed (sterilization, seating patients, records appointments, etc.)
• Manage new patient, consultation, and treatment start recalls
• Maintain current certifications/licensures and stay informed on orthodontic best practices
• Build trust with patients, helping them prioritize their treatment needs
• Support general office operations and take on other duties as assigned

Qualifications

• A strong understanding of orthodontic treatment workflows and patient care
• Excellent organizational, problem-solving, and communication skills
• Proficiency with Microsoft Excel, Word, and Outlook
• Experience with orthodontic practice software like Dolphin or OrthoTrac is a plus
• Familiarity with dental/medical insurance plans is a plus

Benefits

• Medical and Vision Insurance: Eligible starting the first month after joining
• Dental Coverage: Enjoy this benefit with $0 premium
• 401(k) Plan with Company Match: Support for planning for your future
• Generous Paid Time Off and Holidays: Time to relax and recharge
• Employee Referral Program: Rewards for bringing talented individuals to our team
• Big savings, big perks: Exclusive discounts on various items
• Pet Insurance: Support for furry family members
• Cutting-edge Technology and Training: Tools and resources for excelling in your role
• Life and Disability Insurance Options: Protection for yourself and your loved ones
• Tuition Assistance: Investment in your growth with support for continuing education