Orthodontic Treatment Coordinator

Responsibilities

• Obtain high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
• Patient Communication and Education: Explain treatment plans and timeline to patients and families in clear, simple terms. Address concerns and answer questions.
• Financial Coordination: Present financing options and assist patients with affording care. Educate patients on insurance coverage and payment options.
• Ensure timely payment collection and manage outstanding balances
• Maintain detailed patient records (medical history, treatment in progress)
• Submit paperwork to insurance
• Operate X-ray machines and assist with clinical tasks when required (if certified)
• Solicit referrals from patients post treatment and track satisfaction with work provided

Qualifications

• Education/Experience: High School diploma or GED is required. A minimum of 1 year orthodontic or equivalent experience is required
• Required or Specialized Skills: Excellent communication and interpersonal skills. Previous sales experience. Comfortable discussing costs and payment plans with patients. Responsive to patients (follow-up with patients, answer questions)
• Computer Proficiency - comfortable in the Microsoft Office Suite
• Understand and able to effectively communicate techniques utilized in the Orthodontic field
• Preferred Skills: Work experience as a Treatment Coordinator in a dental practice (ideally 3+ years experience in dental and/or orthodontic environment with knowledge of Orthodontics treatments). 3+ years of sales or customer service experience strongly preferred. Knowledge of dental insurances, payment financing, and self-pay collections. X-Ray certification and CPR certification. Bilingual, Spanish is a plus