Orthodontic Team Manager

About the role

Join Benevis, a company dedicated to creating happy, healthy smiles through high-quality, affordable dental care. As an Orthodontic Team Lead, you will oversee the day-to-day functions of the orthodontic team, manage non-licensed staff, and support our mission of delivering excellent dental care in the community. This role involves promoting our services, engaging with patients (70% of whom are children), and fostering a collaborative, compassionate work environment.

Responsibilities

• Ensure the team delivers quality and compassionate dental care to every patient.
• Maintain adequate staffing levels by interviewing, screening, and selecting applicants to meet patient scheduling needs.
• Promote employee satisfaction and retention through effective communication, rewards/recognition, teamwork, and employee relations practices.
• Identify training needs and establish initiatives to meet company and individual objectives.
• Serve as the direct supervisor for assigned team members, providing coaching, development, and disciplinary actions as needed.
• Adhere to company guidelines for payroll and other human resource functions.
• Hold staff accountable to the highest integrity standards, ensuring compliance with government regulations and company policies.
• Achieve team performance targets and ensure operational readiness, appearance, and presentation of the workspace.
• Spend time with patients seeking orthodontic care, answering questions about treatment plans and fees.
• Ensure patients leave well-informed about their treatment and insurance coverage, providing a great patient experience.
• Serve as the financial and insurance benefit expert to maximize treatment acceptance.
• Present orthodontic treatment plans and cost estimates effectively.
• Educate patients about the orthodontist’s treatment plan after diagnosis and review by clinical staff.
• Track and monitor collections, follow up with patients as needed, and explain company payment policies.
• Promote treatment acceptance by explaining costs, insurance coverage, and financing options.
• Solicit patient referrals and track satisfaction with provided care.
• Adhere to all government regulations, company standards, and compliance programs.
• Perform other duties as assigned to support the orthodontist and team.

Requirements

• 3+ years of management experience, preferably in healthcare or a dental environment.
• Dental Radiation Safety Certification (required).
• Additional certification may be required depending on location.

Benefits

• Competitive compensation.
• Monthly bonuses based on office performance.
• Comprehensive benefits package, including:
  • Medical, dental, and vision insurance.
  • 401K with company match.
  • Flexible spending accounts.
  • Paid time off and company holidays.

We value teamwork, mutual respect, and cooperation and are committed to maintaining a workplace free from unlawful discrimination or harassment.