Originating Loan Officer Assistant (L2C)

Position Summary

The Originating Loan Officer Assistant (L2C) plays an important role in the organization by performing, under direct supervision, a number of activities related to assisting originators build complete loan files for submission. This role performs the Lead to Contract duties.

Essential Functions

• Origination duties:
  • Conduct one-on-one consultations with clients to understand their financial goals and assess their eligibility for mortgage loans.
  • Educate clients on various mortgage products, terms, and options, offering personalized recommendations based on their unique needs.
  • Absorb and complete mortgage applications, collect necessary documentation, and ensure compliance with lending guidelines.
  • Develop and maintain positive relationships with all our referral sources to generate prospects for loans.
  • Build a referral base with lead sources; self-generate new leads and maintain established referral sources and client lists.
  • Collaborate closely with underwriters, processors, realtors, and lenders to facilitate a seamless loan approval process.
• Lead to Contract duties:
  • Assist originator in appointment setting with prospective and new applicants.
  • Provide new lead call backs within 20 minutes and maintain a 35% conversion rate from lead to appointment.
  • Set and confirm appointments for originator and manage calendar.
  • Provide administrative support managing various client databases (lead tracker, MyCircle, Zillow, etc.).
  • Send new clients online pre-qualification link on behalf of originator.
  • Absorb and complete the origination processing of application, loan disclosure, review files for adherence to underwriting standards; ensuring completeness of submission to processing.

Qualifications

• Education: High School Diploma or equivalent, required.
• Experience: Minimum two year's experience in Mortgage lending or related field or proven record of closing an average of four loans each month.
• Certifications/Licenses: NMLS required.
• Additional Qualifications: Ability to manage multiple priorities; strong detail orientation and highly organized. Works with a strong sense of urgency and responsiveness. Passionate about delivering excellence in customer service. Demonstrated patience and professionalism when interacting with both internal and external customers. Strong verbal and written communication skills. Basic math skills.

Company Required Skills

• Excellent verbal and written communication skills required.
• Highly organized and detail-oriented; ability to work in a fast-paced, metrics-driven environment required.
• Proficiency in Microsoft Office Suite, Word, Excel, Wiki, collaborative cloud-based programs, and third-party software applications required.
• Commitment to company values.
• Customer Service - Proactive attention to each person
• Integrity - Do and say what's right
• Respect - Treat others with dignity
• Collaboration - Listen and work together
• Learning - Seek knowledge and strive for improvement
• Excellence – Deliver the unexpected

Physical Demands

Work is primarily sedentary; mobility in an office setting. Manual Dexterity Ability to operate standard office equipment and keyboards Audio/Visual Ability to accurately interpret sounds and associated meanings at a volume consistent with interpersonal conversation. Regularly required to accurately perceive, distinguish and interpret information received visually and through audio; e.g., words, numbers and other data broadcasted aloud/viewed on a screen, as well as print and other media. Environmental Office environment – moderate noise, no substantial exposure to adverse environmental conditions.

Environmental

Mental Learn new tasks, remember processes, maintain focus, complete tasks independently, and make timely decisions in the context of a workflow. This role requires effective adaptation to workplace stressors, including customer service complaints, security responsibilities, and competing priorities. Must be able to adhere to process protocol. Must be able to apply established protocols in a timely manner.

Schedules

Work is primarily performed during the business week, Monday - Friday.

Authority Level

Job Scope: Responsible for understanding the department/functional area objectives and goals and how own job contributes to achievement of these goals; may recommend changes and enhancements based on analysis and evaluation of circumstances.

Complexity

Problems are often complex and specialized and may involve unprecedented circumstances; resolution requires investigation, analysis and review of professional/organizational standards.

Impact

Decisions and actions primarily impact own work with limited impact on peers in their area, contributes as team member rather than leader.

Interaction/Supervision

Acts as a mentor/guide to less experienced professional contributor staff in a similar role; works independently and only under general direction; guided by professional standards, desired outcomes, and project plan specifications.

Statement

This document describes the general content and identifies essential functions and requirements for performing this position. It is not intended to be an exhaustive statement of duties, responsibilities, or requirements. Guild Mortgage complies with the ADA and considers reasonable accommodation measures that may be necessary for eligible applicants/employees to perform essential job functions. Employment with Guild Mortgage is “at-will,” meaning that either the Company or an employee may terminate the employment relationship at any time, with or without cause, advance notice or stated justification.